Walk-in Drive for Team Leader at Majorel
- Bertelsmann Marketing
- 3 - 6 yrs
- Noida, Gurugram
- 5 years ago
- Email to a friend
- Report this job
Desired Candidate Profile
ROLES AND RESPONSIBILITIES:
- Leading a team of Customer Services Associates
- Define monthly target for Team and devise a strategy to achieve the goals
- Hand hold and guide the team to achieve the daily, weekly and monthly goals
- Proactive in identifying the opportunity areas in the program and work towards solution
- Conduct rigorous performance reviews with the advisors in the team, on the target management and KPIs
- Identify opportunity areas, review daily reports like APR, agent Quality scores etc and provide constructive feedback to the advisors
- Proactively apprise the internal and external stake holders on the observations, flags, help wanted
- Listen to calls daily to keep a close track on the advisors call quality
- Strong planning skills and abilities to project the months performance with the ongoing trends and do a course correction, if needed to bring back the desired performance
- Conduct manpower planning and keep a strong track on Attrition and shrinkage
- Act as a mentor for the team and lead by example
- Acts as a subject matter expert by demonstrating and training team on consultative sales approach
- Responsible for all aspects of performance management for the program - setting goals / expectations, observing, coaching, counselling, recognizing and rewarding
- Ensure proper escalation procedures.
Walk-In directly at-
Address : Majorel India, Plot No.-444, Udyog Vihar Phase-5, Gurgaon
Timings : 10 am to 4 pm
Contact Person: Kanika Sharma
Contact Details:
+ View Contact
Fraud Alert to job seekers!
₹ 3,50,000 - 4,50,000 P.A
Bertelsmann Marketing
Bertelsmann Marketing Services India Pvt. Ltd. Bertelsmann Marketing Services India Pvt. Ltd.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
