Hiring For - Transition Managers - BPO
- Capita India
- 7 - 12 years
- Pune
- 5 years ago
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Job Description
Hi
We are pleased to inform you that we have openings in our organization which may be commensurate with your profile for our Mumbai & Pune Centre within the below expertise: Graduation or Post Graduate(any discipline) with 7 - 14 Years of Experience asTransition Managers & Sr Manager"(BPO Experience mandate)
Work Location: Mumbai OR Pune
Educational Qualification: Graduation or Post Graduate(any discipline)
Role Objective:
To plan, program-manage and drive the implementation of multiple medium to large scale process transition or migration project plans and to negotiate and own SLAs and KPIs till completion of the transition or migration process. Ensure adherence to the Offshoring/transition framework for project planning, execution and delivery
Professional Know-how
Experience:
Relevant experience in Finance project BPO preferred
Internal:
1. Business lines, functions
2. Client / Capita UK
External:
End client representatives( based on project requirement)
Primary Responsibilities:
1. Work with cross-functional teams (may include end client representatives) to analyze requirements (changes in existing processes and workflows), identify solutions and plan for process transitions or migrations;
2. Ensure adherence to project plan and its timelines;
3. Liaise with business lines and functions (operations, HR & IT) on training, recruitment and system requirements for projects;
4. Track project implementation, risks and concerns and publish periodic status updates and reports;
5. Assist Programme Manager(s) with project status updates for medium to large scale process transition or migration project plans;
6. Escalate project related risks and concerns when necessary; and
7. Facilitate negotiations of service level agreements and KPIs between Capita UK teams, the end-client and business lines and functions, owning them till the transition or migration is completed.
8. Publish basic MI for the team on project implementation, quality, risks and concerns.
9. Has responsibility for more than one aspect of business unit performance, e.g. profit, sales, cost management, customer service levels etc. May be a cost centre manager. Will have client relationship management responsibilities and managerial responsibility for a team. Champions TCF in area ensuring built into relevant communications and activities.
Finally, our people are our most valuable asset; if you agree with us on this, we would love to meet you
If interested kindly share your updated resume - aa****************a@ca***a.com
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: OperationsRole: OperationsEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any Specialization, Graduation Not RequiredPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not RequiredDoctorate: Any Doctorate in Any Specialization, Doctorate Not RequiredContact Details:
Company: Capita IndiaLocation(s): Pune
Keyskills: prince2 mobilization transition manager finance transition migration process transition mobilisation pmi
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Capita India
Capita is the UK¢¢s leading provider of business process management and integrated professional support service solutions. With 70,000 dedicated staff across the UK, Europe, South Africa and India, we help make processes smarter, organisations more efficient and customer experiences better.
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