Desk Coordinator
- WB Consultancy
- 3 to 8 Yrs
- Multi-City, India
- 3 years ago
- Email to a friend
- Report this job
Job Description
Help desk coordinator is a part of the professional help desk team that provides support to its clients and helps in resolving their issues. Help desk coordinator responsibilities comprise answering the calls received from the client, planning, organizing, and prioritizing the work and ensuring that high quality of services is being rendered to its clients, thereby ensuring better customer satisfaction. Thus, he/she plays a crucial role in achieving the mission of the organization.
Key Responsibilities of a Help Desk Coordinator
The help desk coordinator is responsible for providing support and assistance to the client by troubleshooting the technical issues and providing the appropriate resolutions for the same. He/she researches the basic cause of the problem and makes sure that it does not reoccur frequently. He/she escalates the problem to the next level if he/she is unable to resolve it at his/her level. To get a better idea, listed below are a few of the key responsibilities that need to be handled by a help desk coordinator in information technology:
- To answer all the requests received through phone, emails, walk ins, etc., and to ensure that there is proper delivery of the services as per the rules and regulations of the organization as well as by abiding to its quality standards.
- To assess and analyze the problem, to study its impact and to advise on the proper supportive functions that are necessary.
- To recognize the problem areas, to gather the relevant information, and to conduct a thorough research to diagnose the source or the root cause of the issue.
- To recommend adjustments to meet the end users requirements and assist in determining, maintaining, analyzing, identifying and monitoring the issues related to problem management.
Employement Category:
Employement Type: Full timeIndustry: Hotel / Restaurant
Role Category: Operations Management / Process Analysis
Functional Area: Not Applicable
Role/Responsibilies: Desk Coordinator
Contact Details:
Company: Spark Job SolutionLocation(s): Multi-City, India
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
