Senior Customer Engagement Executive
- SAP India
- 4 to 8 Yrs
- Bengaluru
- 3 years ago
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Job Description
Requisition ID: 270094
Work Area: Customer Service and Support
Expected Travel: 0 - 50%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it s the best-run businesses that make the world run better and improve people s lives.
Purpose
To increase customer satisfaction, retention, renewals, references and upsells for SAP Platform customers by building strong relationships with key customer stakeholders and helping customers maximize the value of their partnership with SAP.
Responsibilities:
Activate:
- Onboard New Customers with SAP Cloud Platform and SAP Analytics Cloud
- Address Customer Queries and ensure a smooth transition to SAP solutions
Build Account Relationships:
- Is customer s advocate within SAP; understands competition and utilizes escalation channels to assist customers
- Improve customer satisfaction over baseline as defined by Net Promoter metrics and generate maximum number of reference customers
Retention/Expansion:
- Analyzes data, surveys and all other forms of feedback to form comprehensive point of view on clients/territory
- Report on health & propensity to renew
Identify upsell potential: Give sales information about potential opportunity for license sales
Manage Reference-ability:
- Drives customer references; pushes for reference stories across accounts
- Establishes success metrics agreed with the customer and documented in Executive Summary reports; tracks and addresses reference blockers for each account
Relationship Management (Tertiary Objective)
- Promotes customer community by driving participation in customer events
- Works with marketing to ensure customer groups meetings take place frequently in the territory and are communicated to customers
Skills & Competencies
- Expert business knowledge of the PaaS markets, including deep knowledge of current market offerings
- Good understanding of SAP Cloud Platform and SAP Analytics Cloud.
- Competitive knowledge of PaaS solutions, such as Google Cloud Platform, BlueMix, Azure, and force.com.
- Experience with cloud solutions.
- Sound understanding of newer technology like Blockchain, Conversational AI, Robotic automation Process etc.
- Solution understanding of one or more SAP solution(s) in the area of SuccessFactors, Ariba, and SAP Business Suite/ S4HANA
- Experienced in Commercial Negotiations and Contracting situations. Effectiveness in building and scaling operations
Demonstrated ability to meet/exceed deadlines and a track record of achieving personal targets. Excellent communication, presentation, program management, and organizational skills. Willingness to and ability to adapt to unique global business and cultural practices.
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you re searching for a company that s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Ca*****************a@***.com or Ca*****************a@***.com , APJ: Ca********J@***.com , EMEA: Ca****s@***.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:
Job Segment: ERP, Program Manager, SAP, Cloud, Relationship Manager, Technology, Management, Customer Service
Employement Category:
Employement Type: Full timeIndustry: Education / Training
Role Category: Operations Management / Process Analysis
Functional Area: Not Applicable
Role/Responsibilies: Senior Customer Engagement Executive
Contact Details:
Company: SAP IndiaLocation(s): Bengaluru
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