Client Services Manager
- Indegene
- 12 to 15 Yrs
- Bengaluru
- 5 years ago
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Job Description
About Indegene
Indegene is a recognized global leader in providing noticeable healthcare solutions and services and partner to some of the largest and most respected healthcare organizations. Being associated with Indegene, an equal opportunity employer, is about making tangible contributions with a focus to deliver outcomes that are measurable, impactful, and sustainable. We are a team of more than 1,200 employees across 14 global locations.
Being associated with Indegene means to improve patient and business outcomes using analytics, technology, operations, and medical expertise. Our resource pool is exceptionally bright, motivated, and customer focused. Although from diverse cultural and academic backgrounds, our employees are extremely passionate about healthcare, committed to their customers and teams, and sincerely believe that collaboration is the key to achieve personal and professional goals.
Technical and Managing Work
The candidates are required to have good functional knowledge of quality processes and QC tools and should be adept in developing and implementing standard operating procedures:
Experience quality process implementation-related tasks (adherence to quality processes, guidelines, tools and reporting)
Set up and/or maintain controls and documentation
Review various process artefacts or documents
Participate in various project/delivery governance meetings
Perform internal audits for different process compliances like quality management and/or information security
Possess effective communication and presentation skills
Be process-oriented and have an analytical mind-set, with good follow-up skills
ISMS Responsibilities
Adhere to information security policies
Perform information security audits based on the processes mandated by Indegene and customers
Report potential security incidents
Analyse security incidents, infer and recommend actions
Desired Skills
BCA/BCom/B.Sc preferred
A minimum of 2 to 4 years of relevant experience
Hands-on experience on any process audits and facilitation
Good communication skills
Knowledge of ISO 9001/ISO 27001/CMMI SVC and DEV
Proficiency in statistical analysis techniques
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: IT Operations / EDP / MISFunctional Area: Not ApplicableRole/Responsibilies: Client Services ManagerContact Details:
Company: IndegeneLocation(s): Bengaluru
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Indegene Private Limited Indegene is an integrated scientific partner to global pharmaceutical and life sciences companies delivering a spectrum of marketing, medical, training, and research & analytics services. With operations across the US, Europe and the Emerging Markets...
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