Looking for Incident Management Analyst /Team
- Brinda Consultancy
- 5 to 10 Yrs
- Mumbai
- 3 years ago
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Job Description
Hi,
Greetings for the day!
I hope you are doing great. We are looking for Incident Management Analyst /Team Leader role with leading company based out of Thane location.
Job Description.
PURPOSE OF POSITION
Actively manage activities surrounding the resolution of Outage 1-6 tickets and issues to ensure minimal production impact.
PRIMARY DUTIES AND RESPONSIBILITIES
Work outage tickets for production-affecting issues alongside other company IT teams Staff the teams phone queue for inbound Help Desk-type calls related to outages
Monitor the teams email inbox and Service Desk queue at regular intervals and provide prompt responses
Communicate regarding technical and procedural outages between company employees and clients at all levels, using ticketing, email, instant messaging, phone and in-person media
Performs other related duties and assignments as required and as assigned by Supervisor, Lead, or Manager Thrive as a team player in a fast-paced, high-energy, change-oriented environment
Ensure all company policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper company Management immediately
Identify opportunities for efficiency and development in both the team and individuals
QUALIFICATIONS AND REQUIREMENTS
Personal transportation required
College degree, technical training, IT, and/or Service Desk experience preferred Proficient with Microsoft Office tools
Should have both an interest in the IT industry and technical aptitude Must have excellent verbal and written English skills
Must have excellent customer service skills
Must have the ability to multi-task and prioritize
Must be able to perform duties with minimal supervision Must seldom require assistance and instructions
Must produce a high quantity of quality work with very few errors and mistakes Must demonstrate reliability, initiative, and creativity
Must possess mature and sound judgment
Must demonstrate excellent teamwork and cooperation, including willingness to accept schedule changes due to changing business requirements
Must have a track record of timeliness and regular attendance
For internal candidates, cannot currently be under any disciplinary action or action plan.
If interested please share updated resume on*********5@gm**l.com along with below details:
Overall Exp:
Relevant Exp:
Current Location:
Current CTC:
Expected CTC:
Notice period:
Employement Category:
Employement Type: Full timeIndustry: Telecom / ISP
Role Category: Telecom Network Design / Management
Functional Area: Not Applicable
Role/Responsibilies: Looking for Incident Management Analyst /Team
Contact Details:
Company: Brinda ConsultancyLocation(s): Mumbai
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