Tech Bus Services Associate
- Wells Fargo
- 6 - 11 years
- Bengaluru
- 5 years ago
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Job Description
About Role:
- Responsible for supporting WIMT India LOB leaders with oversight and governance of operations by monitoring business delivery performance, overall resourcing, financials and operational risk / compliance expectations.
- Develops metrics and evaluates performance of programs, services and initiatives.
- Overall accountability to provide the LOB leadership team with timely and accurate operational visibility needed to support decision-making.
- Ensures operational compliance expectations are met and any identified gaps are remediated.
Role Responsibilities:
- Track monitor status for key operational KPIs related to people, processes, delivery and finance (LOB headcount, local budgets / forecasts, expenditures financial metrics).
- Consolidate data from multiple sources, query, and analyze the operational trends and provide key insight to help with decision-making.
- Prepare regular dashboards on key operational metrics KPIs for executive level briefing (CIO dashboard views) that reflect efficiency effectiveness of the business, present to various stakeholders.
- Monitor business performance of WIMT India team against all key parameters identified for operating reviews; assist in MBO Metric reporting along with partners.
- Track the ongoing headcount and run-rate reconciliation, working with LOB leader and Business services/COO teams to ensure accurate financials.
- Ensure optimal AU Mapping, coordinate hiring pre approval (New/Backfill) and any necessary transition activities
- Support the WIMT India management team with various processes/ coordination tasks/ Tools update/ data tracking and maintenance as appropriate.
- Some examples are but not limited to Transitions processes and documentation, Hiring pre-approvals and documentation on relevant tools or systems, Team member onboarding D1P processes, head count tracking and reconciliation reporting, TRIMS/ Vendor management due diligence, Space tracking, and coordination of logistics related to team events.
Required Skills/Experience:
- 6+ years of experience in developing / managing operational analytics, strategic relationships and coordination with business, Technology and service providers
- Ability to influence outcomes and results; ability to connect numbers to scenarios and plans.
- Strong communication skills
Preferred Skills/Experience
- Excellent knowledge of the LOB vertical with strong leadership skills.
- Strong exposure to EGS organization structure, policies and procedures
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: OperationsRole: OperationsEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Any Doctorate in Any Specialization, Doctorate Not RequiredContact Details:
Company: Wells FargoLocation(s): Bengaluru
Keyskills: Business services Automation Due diligence Wealth management Reconciliation Resourcing Investment management Information technology Analytics Logistics
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Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...
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