Business Initiatives Cnsltnt 3 - Hyderabad
- Wells Fargo
- 10 - 15 years
- Hyderabad
- 5 years ago
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Job Description
Department Overview Enterprise Process Engineering is a strategic effort within Wells Fargo to lead and develop a strong process excellence culture, core competencies and capabilities rooted in continuous and breakthrough improvement to drive increased value for all company stakeholders. It is a top-down and bottom-up approach to achieving improved business performance in all aspects of our business; and it applies to every team member in our organization. About the role The Design Thinking (DT) lead at Wells Fargo India & Philippines is responsible to drive the culture and build curiosity towards human-centered Design within the organization by
- Creating and sharing (familiarization session) byte sized info/recipes/framework usable and relevant to internal Team Members.
- Driving Design-led small/medium/large engagements using Design Thinking techniques, such as empathy maps, customer journey maps, ethnography, facilitation and ideation to solve complex problems and design challenges that drive meaningful transformation across the organization.
- Leading the Design Thinking community of practice and act as a thought partner and coach for the COP.
- Uses human-centered design techniques to discover and understand new and unarticulated user needs
- Applies a user experience lens to opportunities for improving enterprise processes, enterprise applications, and end-user products
- Guides product / process / applications / service teams through design thinking exercises to create or improve their offering
- Helps teams quickly build prototypes and minimum viable products (MVPs)
- Crafts and communicates a compelling narrative to demonstrate the value of design thinking to teams across the broader enterprise
- Facilitates workshops to help leaders and Team Members understand and apply design thinking techniques and principles to their work
- Develops and standardizes an ideation and design thinking toolkit that can be applied across organization (WFIP) to build a common language of DT in the organization
- Liaison with vendor partners (Design) to drive engagements where external support is needed
Support integration of Design Thinking with other preferred enterprise methodology- Lean six Sigma/Agile/Systems Thinking
Required skillset
- 10-15 years of experience in Design, Design/Business Consulting, Usability Research, Education, or Anthropology.
- Demonstrated experience using various project management methodologies
- Demonstrated experience working with cross-functional teams across multiple locations
Desired Skillset
- Degree in human-centered design, human-computer interaction, technology, psychology, anthropology or related fields; design-thinking certification preferred
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: Engineering Design, R&D, Role Category: Engineering DesignRole: Engineering DesignEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Any Doctorate in Any SpecializationContact Details:
Company: Wells FargoLocation(s): Hyderabad
Keyskills: Process audit Automation Process engineering Operational risk Enterprise applications Agile Process excellence Analytics Technology operations Lean six sigma
Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...
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