Team lead - Outbound @ Yellow Umbrella Group

We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.
As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.
The purpose of this role is to ensure the day to day management of a team of Sales Agents, driving daily, weekly and monthly targets within an Outbound Sales environment.

Roles and Responsibilities :

Manage and drive sales team target and performance
Develop the sales team through coaching and training and identifying skills gaps
Plan, conduct and document coaching and training sessions in order to develop agents skills and knowledge to improve sales performance
Measure and manage the Sales Agent team to ensue out-of-line situations are immediately addressed
Monitor team performance and report on metrics
Drive the focus on improving the customer experience on every interaction through call listening, quality checking, coaching and feedback.
Dive sales teams performance on systems and all metrics in accordance to the contractual obligation
Ensure that all Human Resources policies and procedures are observed
Desired Candidate Profile

2 - 3 years experience driving Sales performance in a Team Leader/Supervisory role
Should be fluent in English and Hindi language
Experience in an environment using a dialer (Genesys would be advantageous)
Excellent in analytical skills
Must have outbound sales experience working towards a target
If interested, please call me on 09560877128 or share resume on Whatsapp / on [Confidential Information]