Ntt Data Is Hiring For It Service @ Ntt Data Global

Job Description

Requirements

• Qualification: Graduate
• At least 1 year experience in a technical support role.
• Good Communication Skills.
• Rotational shifts (24*7).
• Basic Technical TS skills.
• Must have experience with international clients

Job Roles:

Provides L1/ L1.5 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.

Activities include recognition, research, isolation, resolution, and follow-up steps.

Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

Knowledge of troubleshooting Windows XP, Win 7/8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.

Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Diploma in Any Specialization, Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Other Doctorate

Contact Details:

Company: Ntt Data Global
Address: NTT DATA Services, Tower F, Plot no 7, Sector 144 OXYGEN BUSINESS PARK, Noida (U.P.) - 201301, India
Location(s): Faridabad

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