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Customer Care Collections Senior Representative @ Ntt Data Global

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 Customer Care Collections Senior Representative

Job Description


Req ID:[[90023]]
Roles and Responsibilities:
  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
  • Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
  • Responding to customer requests by phone and/or in writing to ensure timely resolution of unpaid medical insurance claims
  • Analyzing medical insurance claims for quality resolution
  • Resolving complex situations following pre-established guidelines
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
  • Organizing and completing tasks according to assigned priorities.

Requirements for the role:
  • Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
  • University degree or equivalent that required 3+ years of formal studies of the English language.
  • 0-6 months of experience in a global call center, where you had to correspond in writing or over the phone with customers or business associates who spoke English.
  • 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.

** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime (paid) and work on weekends basis business requirement.
** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.
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About NTT DATA
NTT DATA, Inc. partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. NTT DATA, Inc. is part of the NTT DATA family of companies, together comprising a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and is part of NTT Group, a partner to 85 percent of the Fortune 100. Learn more at .
NTT DATA, Inc. (the Company) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Software Engineer
Role/Responsibilies: Customer Care Collections Senior Representative

Contact Details:

Company: Ntt Data Global
Location(s): Bengaluru

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Ntt Data Global

NTT DATA GLOBAL DELIVERY SERVICES PRIVATE LIMITED - NTT DATA is a publicly traded company, but is about 54 percent owned by NTT. Its business areas are in national and local governments, financial, and telecommunication sectors. According to reports in 2012, Forbes Global 2000 recognizes NTT DATA...