Genpact Hiring For International Voice Process
- Genpact
- 1 - 6 years
- Noida, Gurugram
- 3 years ago
- Email to a friend
- Report this job
Job Description
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Transformation happens here. Come, be a part of our exciting journey! Are you the one we are looking for?
HR Name: Tabbashum Khan
Email Id: ta************1@ge****t.com
We are inviting applications for the role of PD, Collections
Responsibilities
- Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
- Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to the customer for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
- Inbound & outbound calling
- Provide payment plans basis customer requirement.
Qualifications we seek in you
Minimum qualifications
- Graduate (in any stream)
- Relevant experience
- Excellent Communication Skills (verbal and written)
Preferred qualifications
- Good customer handling skills
- High Energy level
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: GENPACT INDIAAddress: Genpact Building,,DLF City, Phase V,Sector Road, S, ector 53,Gurgaon, , GURGAON, Haryana, India
Location(s): Noida, Gurugram
Keyskills: US Shift Voice International Voice Process bpo Customer Service International Call Center UK Shift Inbound Outbound Customer Support Contact Center Night Shift us collection International Voice Call Center Customer Handling
Genpact
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
