Hiring Call center Manager For Life insurance @ Job Sketch

Job Description

Dear Candidate,

We are hiring for Call center Manager with minimum 5 years of team handling of vendors and tele callers of life insurance direct channel.

candidate has to manage the outsourced call centers delivering appointments for South region by ensuring

alignment of outsourced call center team with ETLI requirements in terms of efficiency and driving

quality with the support of the verification team.

Roles and Responsibilities

To manage vendor relationship

• To drive appointment volumes by Managing a team of 2/ 3 Team

Leaders(TL) & 40 to 50 telecallers

• To ensure to deliver a conversion as per set benchmark by achieving

month on month targets

• To manage lead campaign performance
• To provide leadership, development and coaching of Team

Leaders(TL) and telecallers.

• To actively engage and support the development of the team to

ensure better performance and succession planning.

• To contribute to the design and implementation of Change

Programmes and Projects which impact the contact center

Desired Candidate Profile

-Any Graduate

-Proven experience of managing a contact center and team leaders, agents

- No of years of exp Min 4/5 years.

Interested candidates please share resume to "jo*********p@gm**l.com"

Regards,

Suma-HR

9391440***

Job Classification

Industry: Insurance
Functional Area: Financial Services, Banking, Investments, Insurance,
Role Category: Life Insurance/Financial Services
Role: Life Insurance/Financial Services
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Job Sketch
Address: 11, Plot no- 95,,4th floor,,Jamnabai Building/Vill, a Berry,,Bhulabai Desai Road, Omer Park, August Kr, anti Marg,,Mumbai, MUMBAI, Maharashtra, India
Location(s): Bengaluru

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Keyskills:   Life Insurance Center Management Call Center Team Handling Calling Vendor Management