Indesign Team Leader- Operations - Greater @ Coforge

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Indesign Team Leader- Operations - Greater

Coforge
7 - 12 years
Noida, Gurugram
6 years ago
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Job Description

Shifts- US Shifts

Interested candidates can mail their resumes at an*********l@co********h.com.

Roles and Responsibilities

Managing day to day operations of team through appropriate production planning
Monitors productivity and seek process improvement
Performing detailed RCA analysis for any issue identified and lay down preventive measures
Act as a SPOC for all onshore queries and ensure appropriate response in a timely manner
Daily Client Interaction & Ensure seamless delivery of Service to customers with adherence to all SLAs
Nil delays on internal /external reporting front
Coaching /Mentoring Team Members
Conducting regular one on one with team members and team meetings / huddles
Ensuring timely PPDP reviews
Help in Staffing/Recruiting
Effective leave planning for team to ensure nil impact to production
Facilitate cross training to leverage team potential in adverse situations
Innovate and continuously improve existing process
Must be able to cope with tight timeframes and work in a fast paced environment.
Should be Confident, High on Energy and Innovative
Should be able to work in a high pressure environment and for long hours
Control all information and materials exchange between clients, agencies, sales reps, and internal and external production teams.
All of these activities must be performed while adhering to the highest standards of quality and customer service.
The ability to solve problems and interact with sales staff and customers is imperative.
Coordinate the production of ads and ancillary products between Advertising and HUB.

Desired Candidate Profile

Should be Graduate
Must have working experience of InDesign, Photoshop and Illustrator (Mandatory). Acrobat Professional, Flash, other applications used for multi-media ad building (Preferably)
Minimum of 5 years Publishing/Media/BPO/KPO experience with at least 1 year in a supervisory role of managing 5 TMs
Existing TLs or in a role of a Sr. Executive for the recent 3 years
Hands on experience in the Media/Publishing domain with end to end knowledge of products and general process structure

Key Competencies

Good Communication (both verbal & written) and Inter personal skills
High Customer service orientation
High Analytical abilities, arithmetical & reasoning skills with inclination towards financial services
Should have in-depth knowledge of the newspaper/magazine products and services in US/UK markets
Team Management Ability & should have managed a team of 5-10 TM's in the last role
Client Management Skills
Should be able to motivate people
Should have Target achievement orientation
Ability to work as part of a team and contribute towards team goals
Should be able to work in a high pressure environment
Flexible to work in night shifts (24*7 shifts)

Job Classification

Industry: IT-Software, Software Services
Functional Area: Design, Creative, User Experience,
Role Category: Creative
Role: Creative
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: MCA in Any Specialization, M.Tech in Any Specialization, MBA/PGDM in Any Specialization
Doctorate: Doctorate Not Required

Contact Details:

Company: NIIT Technologies Ltd.
Address: Plot No TZ 02,,Sector Tech Zone,ITES Park,Greater , Noida ,, , NOIDA, Uttar Pradesh, India
Location(s): Noida, Gurugram

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Keyskills: External Reporting Customer Service Sales Production Planning Team Leading Process Improvement Team Mentoring Client Interaction Operations

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Coforge

Coforge previously known as NIIT Technologies is a global IT solutions organization addressing the requirements of clients across the Americas, Europe, Asia, and Australia. Coforge services clients in travel and transportation, banking and financial services, insurance, manufacturing, and media v...

Indesign Team Leader- Operations - Greater @ Coforge

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