Service Desk Associate - Bengaluru/Bangalore
- Aryaka Networks India
- 1 - 2 years
- Bengaluru
- 3 years ago
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Job Description
We are looking for Service Desk Associate, attached bellow the JD and overview of company.
Please share your resume on ge*************n@ar***a.com if you are interested in the opportunity.
Title: Service Desk Associate
Location: Bangalore
Job ID: 2356
Roles & Responsibilities:
- Should be willing to attend calls & emails
- Act as point of entry for all inbound first level support calls /emails/ITSM Tickets. Provide a professional first technical point of contact for the customer.
- To provide an exceptional customer experience and satisfaction.
- Handle service requests.
- Managing the incident and Service Request queue/calls/emails/
- Adhere to published Service Desk processes, procedures, and Incident /Service Request excellence guidelines at all times.
- Perform initial Triage and preliminary checks with customer end-user/customer IT Department/ helpdesk
- Ensure cases are allocated to the most appropriate 'next step' as part of the case flow process. Liaise and refer issues to correct/relevant entities.
- Undertake any other reasonable task as assigned.
Requirements
- Any academic qualification (preferably BA-English or BSc-Visual Communication, etc.)
- Excellent good communication (verbal & written)
- 6 months of calling experience communicating to overseas/international clients
- Open to work in night shift.
Brief description about Aryaka:
WHO IS ARYAKA?
Aryaka is the industry leader in managed SD-WAN partnering with global enterprises to spearhead their WAN transformation initiatives. We are growing fast and expanding rapidly both in terms of customer growth as well as employee headcount.
WHY ARYAKA?
Our global private network is transforming how enterprises connect worldwide to deliver enhanced performance for cloud and on-premises applications. Aryaka was named Leading Lights Company of the Year by Lightreading, recognized on LinkedIns Top 50 Industry Disruptors list and was named by IHS Markit as a top SD-WAN provider. Aryakas SD-WAN as a Service is deployed by more than 800 global enterprises in 63 countries, including the biggest names in almost every vertical, such as Cigna (healthcare), HMS Host (retail), Samsung (manufacturing), and Skullcandy (manufacturing). Aryaka is looking for experienced professionals to capitalize on its recent momentum, expand market penetration, and drive enterprise sales in the next phase of growth.
To know more about Aryaka visit: https://www.aryaka.com/
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Graduation Not RequiredPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: Aryaka Networks IndiaAddress: ESTEEM ASRANI PLOT NO 3K KORAMANGALA, 3RD BLOCK SARJAPUR MAIN ROAD, , BANGALORE, Karnataka, India
Location(s): Bengaluru
Keyskills: US Process International Clients Market Penetration Customer Experience US Shift Service Desk End User International Voice Process
Aryaka Networks India
Aryaka is the industry leader in managed SD-WAN partnering with global enterprises to spearhead their WAN transformation initiatives. We are growing fast and expanding rapidly both in terms of customer growth as well as employee headcount.
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