Business Support Manager 1
- Wells Fargo
- 4 - 8 years
- Bengaluru
- 5 years ago
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Job Description
Job description
About the Role
- The role will work closely with business lines and leadership across Wells Fargo.
- Accordingly, critical success factors will include the ability to operate effectively in a matrixed organization, develop partnerships with multiple businesses and functional areas, and demonstrate strong reputational risk and problem resolution abilities.
Responsibilities
- The Business Support Manager 1 is responsible for leading diverse support functions and/or operations/production oversight for multiple units/departments within a business group to strategize, plan and execute a variety of programs, services and initiatives.
- Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with business partners and other support functions.
- Functions managed may include: policy/procedure administration and adherence, systems/change initiatives, business continuity planning, legal and regulatory adherence, SLA negotiation/development, reporting and analysis, project funding, pipeline, process improvement, quality management, communications, financial control/budgeting oversight (example: monitoring business expenses) and/or team member processing (example: planning focal review)
- Provides leadership in the management of relationships and integration /implementation of programs/services/initiatives with cross functional business partners, recognizing the significance of competing priorities and strategies, and adjusting as necessary
- Works with functional management to obtain resources, influence outcomes, address conflict and ensure alignment with WF strategy /policies and business line objectives.
- Manages a team to accomplish the work and is responsible for hiring, coaching, developing and supervising the team
- Presents to senior leaders on business performance and recommends strategies to implement changes and improvements
Essential Qualifications
- College Graduation Degree - 3/4 years
- 8 + years of experience in one or a combination of the following: project management, implementation, or strategic planning /application quality assurance, business operations, business processes or business tools
- Need understanding and experience in Business/Process/Data Analysis/Testing
Desired Qualifications
- Experience successfully collaborating with others in a change driven environment
- Demonstrates success in combining operational excellence concepts, such as standardized work and problem solving/continuous improvement, with software-based technology implementations.
- Ability to be flexible and adjust plans quickly to meet changing business needs
- Works with Microsoft Office Suite
- Picks up new concepts and skills quickly
- Embraces ownership and accountability for situations and roles
- Understands and/or has experience working with Agile principles and ceremonies.
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Project ManagementRole: Project ManagementEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredContact Details:
Company: Wells FargoLocation(s): Bengaluru
Keyskills: Business process Data analysis Manager Quality Assurance Operational excellence Project management Process improvement Budgeting Analytics Monitoring Business operations
Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...
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