Hiring Service desk Analyst- L 1 @ Savantis Solutions

Job Description

Position details:

Position: Service Desk Analyst-L1
Experience: 1 to 3 years
Location-Noida ,Bangalore, Chennai
Permanent position
Should be open for 24/7 support.

• Respond to requests for technical assistance in person, via phone.
  
• Diagnose and resolve technical hardware and software issues.
  
• Research questions using available information resources.
  
• Advise user on appropriate action.
  
• Should know about SLA and severity/priority ( Person should aware Incident and service request definition ).
  
• Follow standard help desk procedures.
  
• Log all help desk interactions.
  
• Temp asset device allocation.
  
• Administer help desk software.
  
• Follow up with customers and users to ensure complete resolution of issues.
  
• Redirect problems to correct resource.
  
• Identify and escalate situations requiring urgent attention.
  
• Track and route problems and requests and document resolutions.
  
• Prepare activity reports in excel format.
  
• Inform management of recurring problems.
  
• Skills required
  
• Excellent communication skill in English.
  
• Should have hands on experience in basic Computer hardware and Software.
  
• Should have positive & go getter attitude.
  
• Flexible to work in 24/7 environment.
  

Note: Interested candidates can share their profiles at [Confidential Information] with below details.

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: IT
Role Category: Technical Support Engineer
Role/Responsibilies: Hiring Service desk Analyst- L 1

Contact Details:

Company: Savantis Solutions
Location(s): Hyderabad

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Service Desk Helpdesk Bp Voice Process Customer Care Voice suppor Call Center