Database Security Analyst
- Barclays
- 3 to 6 Yrs
- Chennai
- 5 years ago
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Job Description
Ensure support issues, incidents and problems are managed in a timely and efficient manner
Coordination with various support, business and development teams in ensuring requirements are scoped correctly for the continuous improvement plan
Implementation of change, release and production support approvals.
Customer-focused on strong service delivery
To do support and troubleshooting issues in database, security tool and analysis
To coordinate security related activities such as scheduled maintenance, upgrade, performance tuning and trouble shooting
Decision Making- Participate and contribute in MIH where individual need to apply his technical skills and take decision.
Communication Skills - role demands to interact with various key stake holders and senior management for escalations, candidate should strong in verbal and written communication
What will you be doing
Incident, Problem and Change management
Ensuring issues are managed within agreed SLA/SLT
Manage email, Hotline queries and ticketing systems
Support and management of system outages via the published major incident management process
Perform post-release start-of-day checks as appropriate
Liaison across business and users to resolve users support issues
Efficient implementation of identity management privileged access provisioning
Perform trending & root cause analysis of issues (management information)
Compliance to audit, regulatory and GIS Standards requirements risk aware and focused
Knowledge base maintenance
System stability monitoring
Application & server restarts
Support of system outages, fixes and enhancements
Problem escalation and ownership to resolution from customers
Change and Release Management
Process and Procedure knowledge base maintenance
Be Shift Leads backup during his/her absence
Approve CR s with due diligence
Work closely with SME s/L3 team on recurring/trend issues
On Job Trainings for new joiners in team
Analyse automation failures, identify root cause of failure and work with L3, Integration and application owners
Attend Major Incident Management calls related to outages and complex technical issues needing interaction with multiple teams. Represent support team on such calls and articulate support team position in an effective manner
Attend conference calls opened by applications, IT Service desk for complex technical issues. Understand the urgency, priority and gravity of the situation and accordingly maintain two way communication.
Should be able to take decisions during major incidents, outages on matters related to service degradation and managing communications to impacted stakeholders. Be able to supplement with a rationale for decisions taken.
What we re looking for:
Experience with Microsoft suite of products
Service Now ticketing tool
Operating systems - Unix, Linux, Windows servers
Database Management Systems, Web Servers
A understanding on the following IT Security applications:
Cyber-Ark
RSA SecurID Authentication
Symantec Data Loss Prevention
Symantec Scan Engine
McAfee Vulnerability Manager
Splunk
SkyBox
RSAM,Pretty Good Privacy (PGP),Lumension
Skills that will help you in the role:
Proven customer service/ liaison skills in dealing with clients and customers at all levels including difficult and demanding stakeholders.
Able to quickly absorb and assimilate large amounts of technical and business information to identify the most appropriate course of action to ensure consistent quality
Able to work effectively in extreme high pressure situations where critical service availability is compromised and/ or Barclays reputation is at stake
Fully competent in using audio and video conferencing facilities
Exceptional written communication skills; ability to write ad-hoc and formal reports. This will assume a detailed working knowledge of all Microsoft Office Tools (Word, Excel, PowerPoint, Visio etc)
,Employement Category:
Employement Type: Full timeIndustry: Banking / Financial Services
Role Category: Statistics / Analytics
Functional Area: Not Applicable
Role/Responsibilies: Database Security Analyst
Contact Details:
Company Name: Barclays SharedLocation(s): Chennai
Keyskills: linux integration java provisioning analytics integrity symantec operations queries ms office communication skills personal c splun
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