Working in hospitality and retail establishments, floor supervisors manage the front-end operations, such as performing opening and closing operations, delegating tasks to front-end employees throughout the day, and ensuring each customer or patron has an excellent experience. Floor supervisors are typically employed by hotels, cruise ships, casinos, and any retail establishment that has a shop floor. Duties vary significantly depending on the industry, but there are a few responsibilities common to all floor supervisors. This is not a position for someone who prefers a 9 to 5 schedule. Many floor supervisors work nights and weekends.
A middle management position, floor supervisors have a leadership role and some managerial responsibilities, such as depositing money, delegating work, and managing employees, though they still have a manager to answer to. The job title varies depending on the industry. According to the National Bureau Of Labor Statistics, the demand for lodging managers, which includes floor supervisors, is set to rise 6 percent through 2026.
Floor supervisors perform many duties in their quest to make sure each guest or patron has the best experience possible. We researched floor supervisor job descriptions to build the following list of floor supervisor duties and responsibilities:
Inspect Guest Areas for Cleanliness
First impressions are everything, especially in the hospitality business. Floor supervisors routinely inspect guest areas for cleanliness and deploy custodial staff as necessary.
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