Technical Client Services Associate - Pune
- Integral Ad Science
- 0 - 2 years
- Pune
- 5 years ago
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Job Description
Vista Equity Partners is the world's leading private equity firm for Enterprise Software and recently invested $1.5B in the Reliance Jio Digital Platform. As part of the Vista portfolio, Integral Ad Science (IAS) is a NYC-headquartered global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry. We are looking for a Technical Client Services Engineer to join our new and fast-growing Customer Excellence team in Pune. If you are excited by technology that has the power to handle hundreds of thousands of transactions per second; collect tens of billions of events each day; and evaluate thousands of data-points in real-time all while responding in just a few milliseconds, then IAS is the place for you!
As a Technical Client Services Engineer you will manage day-to-day technical queries, investigations and issues, maintaining subsequent technical relationships with internal and external IAS customers through to resolution. Apply in-depth knowledge of IAS implementations with API/Platform/Publisher clients across the full product suite and reduce overall time-to-resolution for assigned tickets.
What youll get to do:
- Tag-related issues, implementation concerns, data feeds, reporting
- Custom format support - native, .write/.append, IAS_adpath
- Tags not previewing for testing - test environment blocked by campaign parameters, whitelisting the test environment (IP, URL)
- Debug reported delivery discrepancies
- Ads serving against unsafe content based on applied blocking parameters
- Low viewability and or measured rates - test page, supported environments (MRAID, OMID, VPAID, etc), JS not used
- PMI campaign issues: not live, incorrectly enabled, IAS not tracking required details Information Requests
- Extracting information you cant access in the platform but that is easy to pull from the database. Examples: a list of IDs from a team, finding out if a PMI ID is mapped etc
- Pulling and reviewing performance data on request to ensure proper delivery & ultimately improving client performance
- Requesting level 2/3 support from C2E for high profile cases and or customers
- Adhoc insights needed to make traffic decisions or investigate possible issues
- Request for Logs: more in depth data for troubleshooting (ie did IAS serve on risky site, impression discrepancies etc)
You should apply if you have most of this:
- Bachelor's degree or equivalent
- Proficiency in Excel, SQL, and/or JavaScript a plus
- Up to 2 years of experience working with customers to help them achieve their desired outcomes; ideally in a customer support, ad ops, technical services, or business operations/program management capacity
- Excellent written, verbal and listening communication skills
- History of collaborating effectively within cross-functional teams is a plus
About Integral Ad Science
Integral Ad Science (IAS) is the global market leader in digital ad verification, offering technologies that drive high-quality advertising media. IAS equips advertisers and publishers with both the insight and technology to protect their advertising investments from fraud and unsafe environments as well as to capture consumer attention, and drive business outcomes. Founded in 2009, IAS is headquartered in New York with global operations in 18 offices across 13 countries. IAS is part of the Vista Equity Partners portfolio of software companies. For more on how IAS is powering great impressions for top publishers and advertisers around the world, visit integralads.com.
Equal Opportunity Employer:
IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.
California Applicant Pre-Collection Notice:
We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at co*******e@in********s.com.
To learn more about us, please visit http://integralads.com/ and https://muse.cm/2t8eGlN
Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to re***************s@in********s.com. We will get back to you if there's interest in a partnership.
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - ERP, CRM, Role Category: Admin/Maintenance/Security/DatawarehousingRole: Admin/Maintenance/Security/DatawarehousingEmployement Type: Full timeEducation
Under Graduation: Graduation Not RequiredPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not Required, Any Doctorate in Any SpecializationContact Details:
Company: Integral Ad ScienceAddress: 95 Morton St, FL 8 New York, NY. USA, Pune IndiaLocation(s): Pune
Keyskills: Communication Skills Technical Services Customer Support Operations Excel Javascript SQL
Integral Ad Science
What we doWe are the market leader in digital ad verification. Simply put, we validate the quality of digital advertising. Our VisionTo be the global standard for trust, transparency, andpredictive science in media How we're uniquely differentiatedSc...
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