Practice Manager - Noida - Kronos Solutions
- Kronos Solutions
- 7 - 11 years
- Noida, Gurugram
- 3 years ago
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Job Description
Description
- The Practice Manager of Global Integration Team leads a team of Integration Consultants building scalable and repeatable technical solutions focused on the successful implementation of UKG customers and their ongoing integration needs.
- Through collaboration within different teams within Global Integration team, this role ensures integrations needed during the implementation process are addressed and resolved with a Customer First philosophy.
- The Manager is responsible for effectively deploying team resources to provide integrations in a timely and efficient manner, balancing the requirement for supportability with the customer s need for customization.
- This individual will also be responsible for creating and sustaining a culture of highly engaged employees through the facilitation of development, continued learning, clear directions and expectations and continued process improvement.
- Create and manage the strategy behind the development and deployment of integrations using Boomi/MuleSoft
- Work with the team to design, develop and implement new interfaces between various 3rd party systems and Ultimate/Dimensions software, including the maintenance and improvement of existing interfaces
- Document and own best practices for executing and maintaining all aspects of the Integration and enforce usage of standard processes and tools within the team
- Drive continuous improvement initiatives within the team, resulting in increased productivity, high scalability and a superior Customer Experience in assigned engagements
- Provide reporting on productivity and performance, defect and escalation root causes and forecasting of deliverables assigned to the team
Anticipate problems or situations that could affect the team or peers. - Assess the potential impact of the work, develop and execute the best work solution
- Manage escalated situations, establish appropriate remediation plans and execute the plan to remedy the situation
- Continually solicit feedback from team members, peers and supervisors in an effort to find new or better ways to operate, improve efficiency and/or develop themselves
- Drive the business to continually improve processes and efficiencies. This includes practicing risk taking as well as creating an environment where employees take risks
- Travel to Bangalore/International locations for team meetings, overall strategy planning and management level discussions
Qualifications
- Demonstrated experience in managing direct reports (6-10 direct reports) including technical leadership, mentoring team members and being responsible for team s deliverables
- Experience working on a Cloud integration platform like Dell Boomi or MuleSoft
- Relevant experience on Work Force Management (WFM)/Human Capital Management (HCM) solutions
- Strong analytical skills with the track record of driving change and process improvements
- Demonstrated ability to adapt to new technologies and changing environment
- Demonstrated leadership skills with the ability to work as part of a project team
- Excellent written and verbal communication with the ability to work with all levels of individuals in an organization
- Bachelor s degree with 12 years of industry experience and 3 years of people management experience
Job Classification
Industry: Strategy, Management Consulting FirmsFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Programming & Design
Role: Programming & Design
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Contact Details:
Company: Kronos Solutions IndiaLocation(s): Noida, Gurugram
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Keyskills: remediation Workforce management Process improvement Strategic planning Customer experience Continuous improvement Forecasting Remedy Human capital management
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