Assistant Manager WFM - Hyderabad
- Tech Mahindra
- 6 - 10 years
- Bhubaneswar
- 6 years ago
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Job Description
Job description
Warm Greetings from Tech Mahindra!
Tech Mahindra provide you the best opportunity to come and join our dynamic team
Location: (Relocation can also apply)
- Hydrabad/Vizag/Bhubaneshwar
Job Type: Permanent
Edu - Any Graduate
Roles/Responsibilities:
WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting
To co ordinate with operations and various departments on a regular basis
Daily Monitor all required KPIs effectively to ensure they meet their targets
Effectively manage outage scenarios
Manage ad-hoc requirements from Ops & any other functions
Discuss daily / weekly performance with stakeholders
Outlier management for all efficiency parameters
Analysis Strong Analytical skills
Should be able to handle & achieve the departmental requirements
Knowledge of VBA, MS Access, SQL preferable
Maintain data integrity
Own the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting
Capacity planning, Forecasting and Scheduling & Accurate and Timely reporting
Accurate and Timely reporting
Client Management Internal and External
Ability to work on data and generate various types dashboards, reports/ad-hoc reports
Meeting client requirements within TAT and with accuracy
Ability to handle high level data analysis and data
Should contribute to the business by proactively providing solutions to pre-empt possible situations which impact performance/ Revenue
Knowledge, skills & competencies required
Should have knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting.
Good communication skills (Role requires interaction with Sr. Leadership and customers)
Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports
Knowledge of VBA/SQL preferable
Should have exposure to standard WFM tools
Should be sound in his knowledge of Avaya CMS
Should be able to think on the feet to make decisions related to steps which would impact business
Candidate should be ready to work in a 24*7 and rotational shift environment
- Excellent communication.
- Designated as Assistant Manager (or) equal to it
- Should be from a BPO Background WFM vertical
- 15 Years of education is mandatory
Experience: Minimum 6 Years
Notice Period: Looking for immediate joiners (or) with 30 days (Max)
CTC : Best In Industry
Instead of applying to this job, kindly forward your CV RE*******1@Te*********a.com with a mention over cover mail as follows
- Position applying
- Overall Experience
- Relevant experience in WFM vertical
- Designation & Company
- Current & Expected CTC
- Current & Preferred Location
- Notice Period.
Kindly mark the subject line as , AM WFM -Hyd/ Vizag/BBSR.
Thanks for your kind understanding
Rinald Edward, 9566104***
Human Resource - Talent Acquisition Team | BPS RMG
We Should not give up and we should not allow the problem to defeat us.
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationContact Details:
Company: TechMahindraAddress: SHARDA CENTRE,,SHARDA CENTRE,OFF KARVE ROAD,ERANDW, ANA, , PUNE, Maharashtra, IndiaLocation(s): Bhubaneswar
Keyskills: Communication Skills Excel MS Access Avaya CMS Capacity Planning Workforce Management MIS Data Analysis Scheduling Forecasting Workforce Planning WFM
Tech Mahindra
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, d...
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