Supervisor, Quality - Thane,Mumbai,Navi Mumbai
- Concentrix
- 5 - 10 years
- Mumbai
- 3 years ago
- Email to a friend
- Report this job
Job Description
Role and KEY RESPONSIBILITIES
- Supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements.
- Maintain accurate metrics of direct reports individual performance as well as overall team level performance.
- Manage resources across the assigned portfolio (personnel schedules, varying account needs).
- Evaluate levels of process and staff effectiveness and work with Business stakeholders to create and collaborate in execution of improvement action plans.
- Develop strong working relationships with key Business stakeholders, internal and external.
- Oversee audits of key support processes within each account and recommend changes.
- Administration of applicable certification and training processes including internal and client requirements.
- Ensure consistent application of the quality process/system across assigned portfolio
- Ensure effective facilitation and coordination of calibration sessions; attend calibration or monitoring sessions as appropriate.
- Lead quality task forces / action plans with Business stakeholders (Quality Leadership, Operations, Client, Account Management and Resource Unit partners). Conduct analysis on quality performance and responsible to identify trends, determine root cause, present findings -internally and externally and lead corrective action plans
Job Location: Thane
Key Skills & Knowledge:
- Strong oral and written communication skills
- Proficient in Microsoft Office
- Ability to lead team members ; multi-tasking, prioritization and meeting timelines of deliverables
- Ability to mentor, coach and provide direction to team members
- Self-starter, sense of urgency, and work well under pressure
- Ability to foster a sense of professionalism and relationship building for self and team.
Willingness to work in a flexible schedule
Interested candidates can share the CV on me***************l@co*******x.com
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Quality
Role: Quality
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationContact Details:
Company: Concentrix DakshAddress: 17th floor, Tower D, 14,, DLF IT SEZ, Phase-III,, DLF Cyber City,, GURGAON, Haryana, India
Location(s): Mumbai
Keyskills: Customer Service Six Sigma Green Belt Certified Calling Quality Management Process Improvement Initiatives Recruitment Training Call Quality Green Belt Feedback Quality People Management Skills Training Management
Concentrix
A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
