Director / Senior Manager - WFM - Mumbai @ Teleperformance Global

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Director / Senior Manager - WFM - Mumbai

Teleperformance Global
7 - 12 years
Mumbai
6 years ago
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Job Description

To be able to forecast all lines of business independently on excel by applying different kind of methodologies from planning perspective
To be able to come up with workforce requirement for all lines of business
To validate the planning work proposed by suppliers.
To support internal easyJet team on any process improvement or changes and do a planning exercise or IA to showcase the impact of these changes.
Create a planning dashboard to showcase overall picture around planning for all suppliers
To be able to identify the impact of disruption on all lines of business and also understand the significance of each disruption
Create a data base which will influence how the planning process works
Understand the impact of each LOBs on each other for example Chat on voice vice versa etc and identify the opportunity areas
Look at current data availability and see what is missing which will add value to planning process
Support with any business case verification process
To be able to come up with a budget requirement for all lines of business through planning and forecasting process
Great working knowledge of excel

Location : Mumbai

Notice Period : Maximum 30 Days immediate joiners are more preferable

Interested please share your resume to the below mentioned ID's

fa**********m@te****************s.com

Contact Number -7305570***

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Senior Management
Role: Senior Management
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Teleperformance Global Services Pvt Ltd
Address: Mumbai
Location(s): Mumbai

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Keyskills: Workflow Management Process Improvement Scheduling Advanced Excel Forecasting planning dashboard Capacity Planning Dialer Management Chat Data Analysis Senior Management Volume Forecasting SLA Management LOB WFM multi channel contact

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₹ 13,00,000 - 23,00,000 P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Teleperformance Global

Teleperformance DIBS formerly known as Intelenet Global Services.

Director / Senior Manager - WFM - Mumbai @ Teleperformance Global

Home > Senior Management