Hiring For Process Trainer in Teleperformance @ Teleperformance Global

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Hiring For Process Trainer in Teleperformance

Teleperformance Global
2 - 6 years
Hyderabad
5 years ago
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Job Description

Roles and Responsibilities

Accountable for New Hire training, Nesting, Performance during 30-60-90 days period and
overall knowledge management during BAU
Take direction from training lead and execute deliverables
Design process training plans with inputs from client SMEs
Assess the effectiveness of training material to be deployed for the KS program including
the SOPs, Participant and Facilitator Guides, Learning Check Points, etc.
Set-up daily/weekly huddles with trainees to track progress and resolve any issues
Participate in periodic transition update calls set-up by Project Managers for internal
stakeholders and provide detailed updates on the progress of training batches
Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in
BAU Operations
Develop training interventions (BTB) based on TNA for existing employees
Conduct certification programs & other developmental workshops for auxiliary trainers
Review and revise the standard operating procedures periodically or as agreed with the
client
Ensure robust update management process is deployed and followed
Ensure adherence to the training governance mechanism as outlined in Training Standard
Document (TSD)
Preparing, publishing, and maintaining various training reports and dashboards

Desired Candidate Profile

Minimum 2 years of experience as Process Trainer specifically into Mapping Mandatory
Graduation Mandatory
Excellent communication and presentation skills
Strong client and stakeholder management
Strong time management skills
Flexible working in Shifts

PS: Please do not apply if you do not have experience in Mapping

Kindly share your resumes on se********r@te****************s.com

Thanks,

Neha

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Training
Role: Training
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization

Contact Details:

Company: Teleperformance Global
Address: Plot No. 408,,,PHASE-III,UDYOG VIHAR, , , GURGAON, Haryana, India
Location(s): Hyderabad

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Keyskills: Training Process Training excellent communication

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₹ 2,75,000 - 5,50,000 P.A

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Teleperformance Global

Teleperformance DIBS formerly known as Intelenet Global Services.

Hiring For Process Trainer in Teleperformance @ Teleperformance Global

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