1) Provide technical and functional support to L1 Team with analytical feedback.
2) Responsible for incident investigation, evidence collection, diagnosis, recovery within defined SLA and closing incidents
3) Understand information security policies and best practices in Ignite environments.
4) Inform L3 team of proactive and reactive actions to ensure adherence to security policy.
5) Review and understand collected metrics from monitoring systems and be aware of patterns and anomalies.
6) Accept, manage and update Ignite platform service requests and incidents to ensure contracted Service Level Agreements are met.
1) Provide technical support within the Security Incident and Event Management team to assist in the investigation and remediation of security incidents.
2) Escalate incident remediation changes with key Ignite project stakeholders.
3) Where necessary, liaise and work with key Ignite project stakeholders and Solutions Architects around incident investigation and reporting.
4) Facilitate effective and appropriate communication to all stake holders to meet SLAs and expectations.
Participate in Service Improvement Plans.
Keyskills: Automation Due diligence Service level Claims Staffing Event management Information security Analytical Technical support Monitoring
Harman International India Pvt.Ltd HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of...