Customer Care Assistant - Columbia Asia
- Columbia Asia
- 1 - 5 years
- Patiala
- 4 years ago
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Job Description
Key areas of responsibility:
Will be responsible for handling all incoming and outgoing calls through our call centre
Handles all external & internal incoming calls
Telephonic appointments for consultants are taken across the Karnataka Region and other units
Takes messages for staff & Senior Management
Responsible to handle spill over calls from Karnataka and other units during the day and night
Maintain call MIS on a daily basis with customer information for all calls handled
Responsible to ensure zero missed calls by undergoing proper training and handling maximum
calls
Key Performance Measures
Measurable
Missed call to be at 0%
Quality Audit Score >90%
Man days of training attended 8.5hrs
Monthly attendance - No absenteeism
Non Measurable
Interface with team members
Positive attitude
Eye for details
External/Internal goodwill created for the organization
Positive environment in the workplace
Required Candidate profile
Note:-
1. Must have Good Communication skills and personality
2. Night shifts is mandate or rotational shifts.
3. Knowledge about Healthcare industry
4. No Interviews on Sunday or Public Holidays
5. Need Hospital/Healthcare Experience
Note-
Contact Person - Rupinder Kaur
Email ID- hr*******a@co*******************s.com
Contact Number : 01755064285
Job Classification
Industry: Medical, Healthcare, HospitalsFunctional Area: Medical, Healthcare, R&D, Pharmaceuticals, Biotechnology,
Role Category: Medical Professional
Role: Medical Professional
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: Columbia Asia Hospitals Private LimitedAddress: Columbia Asia Hospital Patiala
Location(s): Patiala
Keyskills: Quality Audit Communication Skills Patient Care OPD Front Office MIS Customer Care addmission proactive Reception Guest Relations attitute
Columbia Asia
Columbia Asia Hospitals Private Limited Columbia Asia has developed a unique model for hospitals. We deliver advanced medical care through facilities located in neighborhoods, rather than the central city. With sophisticated hospitals based in their communities, patients have dramatically improv...
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