Wipro is hiring For Sr. Analyst role@ Navi
- Wipro
- 3 - 6 years
- Mumbai
- 4 years ago
- Email to a friend
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Job Description
Wipro is hiring for Sr Analyst role!!
The Senior Analyst (SA) supports ongoing delivery to clients through issue resolution, Change Requests (CRs), and standardized processes that contribute to achievement of Service Levels (SLAs or RSLs) and Key Performance Indicators (KPIs). The Senior Analyst is the first point of contact and interacts with Onshore counterparts for any process or domain related work /escalations in the process. The Senior Analyst would be responsible for reporting key process related metrics and manage workload.
Responsibilities
- Responsible for processing transactions in a timely and accurate manner to ensure service delivery as per client contractual commitments and assigned targets.
- US Payroll experience mandate.
- Deliver training sessions on different domains, legislative requirements, scope of the domain and the clients, and up-skill the team members a subject matter expert for the Domain
- Ensure the standardization and improvement of processes by using Quality tool
- Participate and drive end-to-end transition of work from internal and external client (requirement gathering, documentation, and deployment)
- Accountable for driving resolution of customer/client issues by conducting research, analyzing trends, preparing RCA (Root Cause Analysis), implementing action plan and effectively communicate the same to the stakeholders
- Build SOPs for transitioned / new projects/processes.
- Identify, plan, and manage process improvement projects to create efficiencies in operational workloads.
- Partner with client manager to ensure timely completion of Client projects.
- Provide Client data for external audits (SAS/SOC Audit)
- Responsible for maintaining & implementation of quality approach document.
- Accountable for SOP review, update and version control
- Accountable for workload management
- Assists stakeholders in reporting on key metrics as required
- Ensures accuracy on inbound/outbound data
- Comply to all Data Security and Code of Conduct standards
- Escalate noncompliance issues of process/procedures as per protocol
- Provide OFS (On Floor Support) to team members.
- Adherence to floor policies, team schedule and leave plans
Desired Experience
- Bachelors Degree (preferably Commerce/Accounting)
- Experience in US payroll is mandatory
- Experience-3.5-6 years
- Good written & verbal (English) communication skills
- Excellent knowledge of computer applications including Excel & Word
- Candidate should be comfortable with night shifts
Job Location-Navi Mumbai,Airoli
Perks and Benefits
Both sided cabs
Interested candidates can share their resume on na***********a@wi**o.com
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time
Education
Under Graduation: B.A in Any Specialization, B.B.A / B.M.S in Any Specialization, B.Sc in General, Environmental science, Maths, Biology, Botany, Chemistry, Physics, Statistics, B.Com in CommercePost Graduation: M.Com in Commerce, M.A in Any Specialization
Contact Details:
Company: Wipro Hr ServicesAddress: WIPRO HR SERVICES
Location(s): Mumbai
Keyskills: Root Cause Analysis Quality Audit Metrics Reporting Accounting Analytical Skills SOC Backend Operations SLA SME Workday US Payroll Training Programs Service Delivery HR BPO Operations Statistical Analysis
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