Kotak Bank Hiring Phone Banking Roles @ Kotak Mahindra Bank

Job Description

Roles and Responsibilities

• Kotak Bank is hiring Phone Banking Officers - Inbound - Customer Service
• Maximum salary - 2.5 LPA.
• This job is on the payroll of the bank.
• This role will work from office ( Bommanahalli, Bangalore), and candidates will need to travel on their own.
• Immediate joiners will be preferred. Freshers are welcome.
• Graduation mandatory.
• Candidates in and around Bommanahalli can apply.
• Women looking to return to rejoin the corporate set up after a break will be welcome to apply.
• Maximum age - 32 years
• Shift timings - Rotational Shifts and Rotational Week Offs.
• Office Location - Kotak Mahindra Bank Limited, No 690, 5th Floor, Gold Hill Square, Bommanahalli, Hosur Main Road, Opposite to Orford Engineering and Dental College, Bangalore
• Please share resumes on Ap***********e@ko**k.com.
• Contact Details - 7045186***.
• To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction
• To identify and convert the opportunities for cross selling (banking product) on customer's call
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target)
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Desired Candidate Profile

Perks and Benefits

Job Classification

Industry: Banking, Financial Services, Broking
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Freshers

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization

Contact Details:

Company: Kotak Mahindra Bank
Address: 27BKC,,C-27, G Block,Bandra Kurla Complex,Bandra E, ast, , MUMBAI, Maharashtra, India
Location(s): Bengaluru

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Keyskills:   Inbound Customer Service Phone Banking Inbound Calls Team Coaching Cross Selling Retail Liabilities Calling Information Security Team Leading Credit Cards