Cbre Fortune #128 Company Hiring For L2 Sr
- CBRE South Asia
- 5 - 8 years
- Hyderabad
- 4 years ago
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Job Description
JOB SUMMARY
Under general supervision, formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. With this knowledge, develops or modifies moderately complex to complex information systems. Includes analysis of business and user needs, documenting requirements, and revising existing system logic difficulties as necessary. Competent to work in systems analysis and considers the business implications of the application of technology to the current business environment. Generally, uses existing procedures to resolve standard to complex problems.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides end user support for a specific application while learning about the application and customer.
Responsible for incident logging, understanding the problem, prioritization, independent assessment of impact and risks, and effectively resolving the issue.
Collects detailed information to categorize requests in order to determine method of resolution, and create or update processes and guides.
Work with team for issues that require escalation and manage the issue through to resolution.
Regularly review the support items and proactively follow up with customers to ensure that their inquiries and/or issues have been satisfactorily resolved.
Provides training for lover level support analysts
Assists in application implementations and in testing end user processes using defined guidelines.
Updates existing application tables and verifies the accuracy.
Collects data and runs basic reports in response to client inquiries as directed by more senior associates.
Interacts with clients, both internal and external, to supply basic information.
Analyzes business and user needs, documenting requirements, with the guidance of a senior associate.
Documents business rules/functional requirements to support system enhancements with the guidance of a senior associate.
Logs and tracks basic problems/work tickets with external product vendors or support organizations.
Performs other duties as assigned.
Education and Experience
3+ years experience in Customer Service Role
Experience in issue trouble shooting
Strong customer service focus
Excellent interpersonal, written and oral communication skills
Strong work ethic and self-starter, ability to work independently and as a team player
Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone and through electronic communications
Knowledge of one or more types of software: property management, leasing, accounting or ERP
Knowledge of one or more technology subject areas; database technologies, SaaS, system integrations/file feeds, FTP, SFTP, or SSO (single sign on).
Interested folks share your profile to sh*********r@cb*e.com, 8143032***
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Programming & Design
Role: Programming & Design
Employement Type: Full time
Education
Under Graduation: B.Sc in Any Specialization, B.Tech/B.E. in Any Specialization, B.Com in Any SpecializationPost Graduation: M.Com in Any Specialization, MBA/PGDM in Any Specialization, MCA in Any Specialization
Contact Details:
Company: CBRE South AsiaAddress: CBRE South Asia Pvt. Ltd | Digital Technology - India Gate No : 4 , Level 1 , Unit 2A & 2B, Octave Block , Salarpuria Knowledge City Hyderabad, Telangana 500081, India
Location(s): Hyderabad
Website: https://www.cbre.com/
Keyskills: Communication Skills Customer Service Oral Communication Ticketing Tools L2support End User Support Property Management Monitoring Tools
CBRE South Asia
CBRE South Asia Pvt Ltd CBRE Group, Inc. is a commercial real estate services and investment firm. It is the largest company of its kind in the world. It is based in Los Angeles, California and operates more than 450 offices worldwide and serves clients in more than 100 countries
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