Support Engineer - Hyderabad / Secunderabad
- Microsoft
- 1 - 4 years
- Hyderabad
- 4 years ago
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Job Description
Job description
- Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web.
- They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.
- You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web.
- When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.
- Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional.
- You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.
Responsibilities
- Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
- Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
- Act internally as a customer advocate.
- Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
Advise customers on how to gain additional value from their Microsoft products. - Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations
Qualifications
- Language Qualification
- English Language: fluent in reading, writing and speaking.
Qualifications:
- Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines.
- Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft.
- A self-motivated and independent thinker that shows initiative and routinely translates circumstances and understanding into actions that move the business forward in a measurable manner.
- Ability to distil, prioritize and act on feedback from a variety of sources.
- Conviction and courage to drive decisions and defend positions as appropriate.
- Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to excel in a team environment is essential
- Strong troubleshooting skills of complex technical issues involving multiple technologies
- Collaborative and inclusive mindset
- Ability to handle high pressure situations well, while maintaining calm and composure in stressful situations is a must.
- Strong ability to lead, perform, and deliver results in high pressure situations with multiple parties involved
- Ability to handle multiple customer issues and effectively balance your priority need.
- Bachelor s degree or higher in any STEM related field that has a significant computing element.
The role would require you to specialize in just one or two of these skill groups.
Group 1 BD OSS
- Experience with the Hadoop eco-system and/or knowledge of Spark.
- Experience with other solutions in the Big Data/Analytics space.
- Programming Debugging Experience in some or all of: C#, PowerShell, Java, Python, R and Scala.
- Experience with Linux.
- A preferred candidate would have some knowledge of the Microsoft Azure Eco system with a focus on Azure HDInsight and/or Azure Databricks.
Group 2 BD CDB
- Experience in any RDBMS or an understanding of general RDBMS concepts would be considered a plus.
- Experience with any NoSQL database systems like Mongo DB, Cassandra DB, etc.
- A preferred candidate would have some knowledge of the Microsoft Azure Eco system with a focus on Azure Cosmos DB and/or Azure Data Explorer.
Group 3 BD DM
- An understanding and experience of any ETL type system.
- Experience in any RDBMS or an understanding of general RDBMS concepts would be considered a plus.
- The ability to write efficient SQL queries.
- An understanding of general networking principles.
- A preferred candidate would have some knowledge of the Microsoft Azure Eco system with a focus on Azure Data Factory and Azure Stream Analytics.
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Other,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Contact Details:
Company: Microsoft IndiaLocation(s): Hyderabad
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Keyskills: Product quality Networking Linux RDBMS Debugging Troubleshooting microsoft Technical support Analytics Python
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