Job Purpose:
Manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information.
Job Responsibility:
1. Responsible for retaining all recession cases of the branch. 2. Meeting estranged members and reselling the membership proposition to them. 3. Work with existing base of customer to grow and retain the base. 4. Coordinate with all related support functions to provide service resolution to members assigned. 5. Prepare MIS for case by case recession handling and outcomes. 6. Upholding the highest levels of integrity and customer service. 7. Achieving and exceeding monthly sales/renewal quotas as set by management.
Skill Required:
What is in it for you? High Earning potential through Incentives Defined Career Growth path Regular Skill enhancement programs
Qualification: Min graduation
Experience: 3-6 yrs.
Interested Candidates can share CV at Dh*********a@ma*************s.com
or Contact at: 9582479***
Keyskills: Upselling Customer Centric Retention Management Customer Retention New Business Business Development Client Relationship
MAHINDRA HOLIDAYS AND RESORTS INDIA LIMITED Mahindra Holidays Resorts India Ltd. a part of the Infrastructure Sector of the Mahindra Group, brings to the industry values such as Reliability, Trust and Customer Satisfaction. Started in 1996, the company's flagship brand is 'Club Mahindra' ,today ...