Service Delivery Profile/ NOC Delivery profile
- C
- 5 - 10 years
- Delhi, NCR
- 5 years ago
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Job Description
Job Description:
- Working for largest customers on Azure/AWS.
- Handling multiple teams and their activities.
- Azure/AWS Proposal preparation and efforts estimations.
- Working as a Service Delivery Manager for Cloud Services.
- Cloud (AWS/Azure) proposal & Architecture preparation.
- Taking care for customer satisfaction and as SDM for. 40-45 Customers.
- Coordination with accounts SPOCs and stakeholders.
- Follow the daily checklists of each client and review on open calls with team to closer.
- Manages the Incident Management process to restore normal service operation as quickly as possible to minimize the impact to business operations.
- Responsible for assigning incidents within a group or division.
- Responsible for ownership of the technical bridge and communicate the stakeholders on the incident progress till incident closure.
- Recovery Vault, Express Route, Storage, IAAS, NSG, Subnet, VM, Automation, Cost + Resource optimization.
- lSO taking care of Microsoft Azure Architecting and Deployments.
- Part of Auditors Team (Infra, Data Centre & Network Security).
- Hands on experience on Azure/AWS workload.
- Driving high impact strategic initiatives involving leading edge technology and managing complex stakeholder relationships
- Evaluating new technologies and formulating IT strategies, functioning as key driver for IT business process design and solution identification
- Handling need assessment and preparing blueprint / technical roadmap for the organization
- Streamlining operations procedures and advising management to adopt modern techniques, which help the organization to maintain flawless system.
- Analyzing probable gap and escalating concern team for resolution, knowledge sharing with internal customers to avoid user driven known errors
- Measuring and analyzing service level achievements by comparing them to the requirements in the Service Level Agreement
- Identifying business requirements and assisting users in preparing a business case as per change management process
- Supporting pre/post implementation testing, imparting training and creating awareness
- Effectively managed 30-35+ employees and have worked closely towards their career growth.
- Handled an entire program and have designed an operations process.
- Engaged in creating SOPs and Internal Audits.
- Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
- Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
- Proficient in spearheading Project/Program/business to successfully accomplish corporate plans and goals
- Adept at leading dedicated teams for running successful process operations with proven ability of achieving service delivery / organizational targets
- Monthly reviews with clients on MIS/PPT, share recommendations and improvement plan.
- Infra and Cost optimization
- Client communication: Cases/incidents/Service Request/Change request conclude over call with customer.
- Maintain the SLA
- Adherence of clients contract calendars.
- MOM Point closure as per client expectation.
Skill Set Required:
- Azure Cloud
- AWS Cloud
- Linux
- VMware and backup (Tape Drives, LTO 3, LTO5 and LTO6).
- Window AD, Exchange (Basic)
- Data Center Management (Servers HP, DELL, IBM and backup) on Linux/windows based.
- IT Operation, Ticket management (Incident, Service Request & Change Management), ITIL
If you or someone you know would be interested, please share me your updated resume at on**********l@e-***l.com with the below details.
Current Salary:
Expected Salary:
Joining Time:
In case of any query, please feel free to call Onika Jaiswal @8527595***
Job Classification
Industry: IT-Hardware & NetworkingFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: OperationsRole: OperationsEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationContact Details:
Company: PC Solutions Pvt Ltd.Address: A-72-73,,,FIEE COMPLEX,OKHLA INDUSTRIAL AREA PHASE, -II, , NEW DELHI, Delhi, IndiaLocation(s): Delhi, NCR+ View Contact
Keyskills: IT Service Desk Service Delivery Management
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