Job Description
Job description
IGT Solutions hiring for Process + Soft Skills Trainer for Pune Location
Interested candidates are requested to please provide an updated resume at
Va********a@ig*********s.com
**Only Immediate Joiners**
**E-Commerce Voice Pilot Process**
Job Location- Pune Viman Nagar
No. of requirements- 6
Job Responsibilities-
- Ensure successful execution of training needs
- Measure program training effectiveness
- Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
- Send reports/MIS to the Operations team on the progress/pending status of activities
- Review content at regular intervals to ensure all updates are incorporated
- Participate in Internal & External Calibrations
- Conduct refresher trainings based on TNI
- Manage Knowledge Check for New Hires & Production Staff
Knowledge, Skills and abilities-
- Very Strong written and verbal communication skills (English)
- Customer/ Client Handling Skills
- Experience in any product/process/soft skill/up-skilling training
- Open to Work in 24X7, 6 days working Rotational
Desired Candidate Profile
- Min. 1 Yr to 4 Yrs. of work experience in training
- must be from BPO industry
- Graduate
Perks and Benefits
Job Classification
Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Training
Role: Training
Employement Type: Freshers
Education
Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Other Doctorate
Contact Details:
Company: IGT Solutions
Address: IGT Solutions Pvt. Ltd., Mantri Business Park, WING A, Ground Floor,, Nagar Road Pune - 411014, PUNE, Maharashtra, India
Location(s): Pune
Keyskills:
Communication Skills
Process Training
Training Needs
Performance Improvement
Verbal Communication
TNI
Client Handling