Representative/Senior Representative, Collections
- Raising Global
- 0 - 5 Years
- Hyderabad
- 4 years ago
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Job Description
Representative/Senior Representative, CollectionsRole Summary/Purpose
As a Representative/Senior Representative, Collections youll handle inbound/outbound cardholder calls, with exceptional customer service as your constant goal. You will be cross trained to work in multiple clients based upon business needs. Youll also maintain up to date skills to ensure your ability to provide effective support and collect efficiently.
Essential Responsibilities
Handle outbound calls and/or receive inbound calls regarding consumer past due on their credit card accounts
Educate customers regarding their past due credits
Make use of problem-solving/decision making skills to achieve the highest level of customer satisfaction
Make use of negotiation skills to help Customer Setup payment arrangements to bring past due accounts current
Comply with over-all call quality standards
Adhere to company rules and polices especially on Time and Attendance
Required Skills:
QualificationUndergraduates/Graduates
Experience Fresher 5 years
Excellent English Communications Skills
Passion for Collections through Customer service
Prior Collections/Customer Service experience is good to have
Unyielding Integrity
Ability to work in a challenging environment
Flexibility to work in US shifts (Willing to work in 24/7 work environment)
Flexibility to work during Indian and US holidays.
Knowledge of basic computer skills
Desired Characteristics
Excellent problem-solving and analytical skills
Effective communication skills, both verbal and nonverbal
Proficient computer skills, including the ability to manage information in multiple windows, type while talking and utilize Microsoft Office (Word, Outlook, etc.)
Employement Category:
Employement Type: Full timeIndustry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Representative/Senior Representative, Collections
Contact Details:
Company: Raising GlobalLocation(s): Hyderabad
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Keyskills: Representative Collections Inbound Calls Outbound Calls Fresher Customer Service Customer Care Customer Suppor
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