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Looking For Regional Manager - Service @ Ensure Support

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 Looking For Regional Manager - Service

Job Description

Dear Candidate,


We are looking for Regional manager north- Service Delivery(IMS Lucknow Location


Experience - 7+ years.

Location - Lucknow

Salary - As per market standard

Job Description

Responsibilities include the following

  • Coordination with Different verticals/Teams in the company to Achieve the SLA
  • Coordination with LM / Project managers to Achieve the SLA
  • Resource (Engineers/ Backoffice) Management, utilization, backup management.
  • Employee Retention, Motivation & Training
  • Technical knowledge in Servers / Networking / End User Computing / Peripherals to guide the team
  • Coordinating with multiple external vendors for getting quotes & negotiation, support, SLA. Generating new Vendors for better support.
  • Follow up for PO, Payments with Customer.
  • Prepare Presentations / Generation of various reports for management & Customer review.


Skills Required :


Team Management, Service Delivery Management, SLA Management, AMC Renewal, Vender Management, Customer Relationship Management, Infra Management, Team Management, Account Management, Project management, Service after Sales


Capabilities:

Analytical Ability -- effectiveness in analyzing situations and identifying key issues

Planning and execution -- defining and measuring business goals, monitoring progress, taking action when necessary to rectify situations and meet deadlines

Proactive -- taking responsibility for making things happen.

Teamwork -- collaborating with and promoting collaboration

Adaptability -- maintain performance under pressure to ensure effective decision making

Influence -- using appropriate interpersonal styles and methods of communication to influence others positively to meet objectives of all parties

Relationships -- building and sustaining key relationships to build a successful business ecosystem

Service DNA -- understanding customer service excellence inside-out and identifying areas for improvement

Communications -- communicating clearly, succinctly and effectively



 Interested candidate contact me on - 7397325***

email Id*********a@en***********s.in

Job Classification

Industry: IT-Hardware & Networking
Functional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: Technical Support
Role: Technical Support
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Redington (INDIA) Limited
Address: Ensure Support Services
Location(s): Lucknow

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Keyskills:   Service Delivery Team Leading

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₹ 6,00,000 - 9,00,000 P.A

Ensure Support

Ensure Support Services, formerly known as Redington Service is a premier technology services organization providing a broad range of services and solutions in technology and operations to Consumers, Retailers, SMEs and Enterprises.