Team Leader(Sales Process) /Day shift/Salary
- frankfinn
- 3 - 7 years
- Noida, Gurugram
- 6 years ago
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- Report this job
Job Description
We have an urgent requirement for team Leader profile for our gurgaon Office.
Job Responsibilities:
Manage a team of approximately 15-20 Agents.
Ensures 100% of Agents meet and or exceeds their overall KPIs (targets, customer satisfaction and experience, quality and productivity standards)
Provides consistent, balanced and timely performance feedback on CSR performance
Ensures a positive work environment, continuous learning and a high quality employment experience for your team
Provides leadership and manages to all operational standards
Along with fellow Team Leaders, meets and exceeds all department goals.
Applies timely performance management standards and processes.
Day to day sales request management.
Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution
Coach, develop and engage the CSR to increase their abilities while enhancing their own careers.
Experience Skills Qualifications:
2+ years of business experience in call center handling sales / outbound campaign and demonstrated leadership and team management experience. Must have experience managing a stressful and ever changing environment.
Excellent Verbal and Business Communication
Has ability to drive team results through coaching/developing/mentoring
Good analytical skills (ability to read MIS and take real time action)
Clearly assigns responsibility/accountability for work
Must display prioritization skills & exercise best in class time management skills
Partners with cross functional units to ensure effective execution of daily business targets.
Strives to remove barriers for achievement of individual goals
Inspires and motivates team of callers to achieve individual and team targets.
Excellent people management skills, skilled in managing attrition.
Creates strong morale and spirit in his/her team
Initiate solutions to improve quality and productivity
Recognizes the strengths and areas of improvements for all CSRs, and has the ability to build developmental plans as appropriate
Sets clear objectives and measures outcome
Constructs compelling developmental plans and executes them.
No. of Position: 3
Salary: Upto 35K+Incentives
Location: Sec-19, Gurgaon.
Interested candidates can apply on sh**********j@fr******n.con or call on 8448993***/8376018***.
Thanks & Regards,
shweta Kamboj
HR-Recruitment Team
8448993***/8376018***
sh**********j@fr******n.com
Job Classification
Industry: Education, Teaching, TrainingFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any SpecializationDoctorate: Any Doctorate in Any SpecializationContact Details:
Company: Frankfinn AviationAddress: Sec-19, gurgaon Location(s): Noida, Gurugram+ View Contact
Keyskills: Sales Outbound Sales TL Team Leading
Fraud Alert to job seekers!
₹ 3,00,000 - 4,00,000 P.A
frankfinn
Frankfinn is the World's No. 1 Air Hostess Training Institute. It provides training in the field of Aviation, Hospitality, Travel, and Customer Service. Since its inception in 1993, the company has been growing at an exponential rate, and currently, it is the only company in this field that operates...
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