CommVault Engineer - Hyderabad / Secunderabad
- Hitachi Consulting
- 5 - 10 years
- Hyderabad
- 4 years ago
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Job Description
Primary Responsibilities:
- The L2-L3 Data Protection Administrator is responsible for the day-to-day support of the data protection environment for the assigned customer account(s).
- Monitor the data protection environment following established guidelines.
Perform health checks of the data protection application and infrastructure environments. - Perform data protection incident troubleshooting and mitigation actions.
- Open and manage 3rd-party support tickets for end-to-end data protection incident management.
- Coordinate work with 3rd party vendors and Hitachi Vantara support teams.
- Execute data protection restores for assigned customer accounts.
- Handle data protection configuration changes under established guidelines.
- Implement change requests following ITIL best practices.
- Monitor incident and service request ticket queues and work on assigned tickets.
- Provide daily, weekly and monthly operations metrics/reports to the Service Delivery Manager.
- Execute and deliver reports to Hitachi and to approved representatives for the assigned account(s).
- Create and modify support documentation for the data protection environment following established guidelines.
- Follow the established policies, procedures and practices defined by HitachiVantara.
- Identify and provide suggestions on continuous improvement initiatives within the assigned account(s).
Required Skills:
- At least 5 years of IT support / administrative experience.
- At least 3 years of experience with commercial data protection application/infrastructure environments: CommVault or Netbackup
- Working knowledge of data protection best practices
- Administrative knowledge of storage systems, SAN, network systems, computing systems and virtualized environments.
- Basic administrative knowledge on data protection infrastructure including VTL, tape libraries, backup appliances
- Basic administrative knowledge of operating systems and database systems
- Working knowledge of commercial service management tools for incident, problem and change.
- Basic understanding of ITIL process (Change, Incident and Problem Management).
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Network Administration, Security,
Role Category: Programming & Design
Role: Programming & Design
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: Hitachi ConsultingLocation(s): Hyderabad
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Keyskills: Service management SAN HP data protector NetBackup Intellectual property Problem management Incident management ITIL process Troubleshooting Operations
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