SD: Help desk || Mysore - Mysore - 2COMS @ 2coms

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SD: Help desk || Mysore - Mysore - 2COMS

2coms
1 - 6 years
Mysore
4 years ago
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Job Description

Help desk ( Non technical-Ticket log and assignment )

IT Helpdesk

1. Providing a Single Point of Contact (SPOC) for assistance with all the IT Services for capturing

service requests and wherever possible, performing resolution of Incidents at first point of contact.

The Help Desk will help with incidents and/or service requests related to the IT Services, acting as

the initial point-of contact and generating and coordinating trouble ticket numbers by capturing the

required inputs from end users. Users may notify the Help Desk of identified incidents with the

Services and may provide input to resolution.

2. Helpdesk is responsible for determining classification, prioritization, recording, tracking and

updating the service request and/or incident ticket information.

3. Helpdesk will determine the Priority; to be assigned to incidents at the time they are reported,

according to Pre - defined criteria to accurately reflect the business impact.

4. Helpdesk will record service request and / or incident tickets according the severity levels defined,

routing the same to the appropriate entity for resolution, tracking the progress of resolution efforts,

escalating incidents to the appropriate levels for resolution, and closing it upon confirmation by the

affected user that the incident has been resolved.

5. Helpdesk will communicate pertinent information regarding service requests and / or Incidents

and associated progress and making such information available to all relevant parties.

6. Helpdesk will follow the notification process for all High severity cases.

7. Helpdesk will implement and follow the processes to record and track Incidents reported directly

to on - site personnel where applicable.

8. Helpdesk will provide an estimated time to completion for Incidents and, where applicable,

interim workarounds.

9. Helpdesk will provide inputs to & participating in problem, Change, configuration and Asset

management processes / activities, wherever applicable.

10. Helpdesk will provide statistics, reports and trend analysis and recommend appropriate actions

to improve the capacity of Users to use the IT Infrastructure to effectively and efficiently meet the

business needs of MetLife and achieve a reduction in the number and the ratio of high severity level

Incidents of the calls received at the Help Desk

11. Perform Start of Day Checklist (Utilities Report):

12. Printing Services

13. Daily Health check of IT equipment for Priority User group, Meeting rooms, Interview rooms etc.

14. Review of pending calls

15. Others (Mutually agreed)

Requirements

JOB REQUIREMENT

Minimum 1years experience needed as Service Desk
Good Communication Skill is needed.
Graduate is a must. From a Regular Institute.
Aggregate of 10 th , 12th & graduation Must be 50% or above.
Must be flexible to work in rotational shift.
Must be Flexible to work on Saturdays

Benefits

NOTE

Salary : 15000 NTH + Pf & ESI
6 Days working

LOCATION : Mysore // No 146-147, Metagalli industrial area, Metagalli, Mysore- 570016 ! Karnataka, INDIA

Interested Candidates Mail your resume to ai****s@2c**s.com

For more information call at 6363119***

Thanks,

Regards,

HR AIMAN

Job Classification

Industry: IT-Hardware & Networking
Functional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: IT Hardware
Role: IT Hardware
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Medical-MS/MD in Any Specialization
Doctorate: Doctorate Not Required

Contact Details:

Company: 2COMS Consulting
Location(s): Mysore

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

2coms

2Coms Consulting Pvt Ltd. Client is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), They combines a passion for client satisfaction,...

SD: Help desk || Mysore - Mysore - 2COMS @ 2coms

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