Helpdesk Senior Associate @ NTT DATA Inc

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Helpdesk Senior Associate

NTT DATA Inc
2 - 4 Years
Bengaluru
3 years ago
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Job Description

Mandate Skills for the role:

Helpdesk Senior Associate at Grade-5 position in Service Desk
Must be a Graduate. B.Tech/B.E or any other technical degree preferred
Good communication skills with 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window

Job description:

Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
Activities include recognition, research, isolation, resolution & follow up steps.
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Sound knowledge of ITIL best practices around Incident & Request Management procedures.

Years of Experience: 2 Years 4 years

Any specific to highlight.

Minimum 0.6 to 2+ years of international calling experience in Technical troubleshooting.
Mandatory to have exposure in troubleshooting of MS Windows, PC Hardware, Internet Explorer, MS Office (Office 365) & COTS applications.
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Technical Support Engineer
Role/Responsibilies: Helpdesk Senior Associate

Contact Details:

Company: Ntt Data Global
Location(s): Bengaluru

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Keyskills: Helpdesk Tsa Technical Troubleshooting

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

NTT DATA Inc

The Company NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market...

Helpdesk Senior Associate @ NTT DATA Inc

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