PTC Cloud Strategic Accounts, Engineer
- TC
- 1 - 4 years
- Noida, Gurugram
- 5 years ago
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Job Description
Your Team- You will be part of a dedicated team responsible for NOC/ Incident/ Service Request team related to IoT Products.
- This team based in Gurgaon works closely with a US team and cross-functional group of Cloud professionals across the globe.
- Team takes care of support/services related queries for customers.
- This team is dedicated to one big customer.
- Taking ownership of incidents reported by the customer or by proactive monitoring tools and investigate issues and problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve issues within SLAs also able to leverage the escalation if there are some huddles.
- Customer oriented, you can manage efficient customer communication and you understand business logic and customer priorities
- Addressing customer Service Requests/ Changes as per the process.
- Prepare the RCA document or outage report when needed and share with customer.
- Consumes monitoring alerts and reacts to keep the environment running optimally.
- Deploys business logic triggers on logging and alerting systems resulting in preventative notifications to the internal teams
- Collaborates with escalation teams to resolve issues proactively and prevents incidents from re-occurring.
- Collaborate with the PTC Service Manager and the customer to report any risks or any opportunity of improvement in terms of process, tools and way of working
- Advance command line Linux Skills
- DB and VMware knowledge
- Java, JS, & Basic Apache
- Experience with Nagios/Zabbix monitoring software or something comparable
- Experience with a scripting language like Python or Perl
- Understanding of Cloud and support stack
- Strong, proven diagnostic and Troubleshooting Skills
- Excellent problem-solving and communication skills, in particular with the customer.
- Excellent Communication skills; Verbal and Written
- Ability to synthesize situation, issues and risks and priority actions for management level understanding
- Knowledge with IoT domain would be plus
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: Other, Role Category: OtherRole: OtherEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any SpecializationDoctorate: Any Doctorate in Any SpecializationContact Details:
Company: PTC Software India Pvt. LtdLocation(s): Noida, GurugramWebsite: http://ptcindiajobs.ptc.com+ View Contact
Keyskills: scripting python linux troubleshooting shell scripting bash perl unix iot
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