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PTC Cloud Strategic Accounts, Engineer

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 PTC Cloud Strategic Accounts, Engineer

Job Description

Your Team

  • You will be part of a dedicated team responsible for NOC/ Incident/ Service Request team related to IoT Products.
  • This team based in Gurgaon works closely with a US team and cross-functional group of Cloud professionals across the globe.
  • Team takes care of support/services related queries for customers.
  • This team is dedicated to one big customer.
Day to Day activities.
  • Taking ownership of incidents reported by the customer or by proactive monitoring tools and investigate issues and problems through to resolution.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve issues within SLAs also able to leverage the escalation if there are some huddles.
  • Customer oriented, you can manage efficient customer communication and you understand business logic and customer priorities
  • Addressing customer Service Requests/ Changes as per the process.
  • Prepare the RCA document or outage report when needed and share with customer.
  • Consumes monitoring alerts and reacts to keep the environment running optimally.
  • Deploys business logic triggers on logging and alerting systems resulting in preventative notifications to the internal teams
  • Collaborates with escalation teams to resolve issues proactively and prevents incidents from re-occurring.
  • Collaborate with the PTC Service Manager and the customer to report any risks or any opportunity of improvement in terms of process, tools and way of working
Must have skills
  • Advance command line Linux Skills
  • DB and VMware knowledge
  • Java, JS, & Basic Apache
  • Experience with Nagios/Zabbix monitoring software or something comparable
  • Experience with a scripting language like Python or Perl
  • Understanding of Cloud and support stack
  • Strong, proven diagnostic and Troubleshooting Skills
  • Excellent problem-solving and communication skills, in particular with the customer.
  • Excellent Communication skills; Verbal and Written
  • Ability to synthesize situation, issues and risks and priority actions for management level understanding
  • Knowledge with IoT domain would be plus

Job Classification

Industry: IT-Software, Software Services
Functional Area: Other,
Role Category: Other
Role: Other
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization

Contact Details:

Company: PTC Software India Pvt. Ltd
Location(s): Noida, Gurugram
Website: http://ptcindiajobs.ptc.com

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Keyskills:   scripting python linux troubleshooting shell scripting bash perl unix iot

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PTC Software India Pvt. Ltd When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what its like to work at PTC a...