International Voice Process Executive @
- Prolific
- 0 to 4 Yrs
- Bengaluru
- 4 years ago
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Job Description
Dear Candidates, Warm Greetings from Prolific HR consultant contact HR: @Ramya --- 9148551*** Roles and Responsibilities- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product-related technical issues experienced by customers
- Providing remote Infrastructure support delivery and performing problem cause analysis
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
- Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipating customer needs and effectively addressing concerns related to their issue or resolution
- Providing direct technical assistance to customers via phone, email, and chat.
- Minimum 0-2 years of experience in IT Industry
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently in order to achieve effective and efficient results
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts
- Experience in user-level familiarity with at least one e-mail client - Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Find an opportunity and implement process improvements
- Ability to empathize and work with customers in real-time to resolve issues.
E-Mail: ca****s@pr*******r.com
Apply Now:- https://careers.prolifichr.com/Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: International Voice Process Executive @
Contact Details:
Company: ProlificLocation(s): Bengaluru
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₹ 1.5 - 4.5 Lakh/Yr
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Prolific HR is a job placement consultancy and payroll outsourcing company that helps candidates apply for best MNC jobs, companies hire top talent and secure 100% Indian payroll and statutory compliance. Prolific HR is an associate company with DTDC group. Our holistic approach and...
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