Product Support Analyst
- Acura solutions
- 5 to 7 Yrs
- Chennai
- 4 years ago
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Job Description
Dear Candidate,
Greetings of the day!
We are Hiring for Product Support Analyst
Job Description (in brief):
We are looking for support analyst to work on our flagship product to support in this role, the candidate should be able to manage customer queries and request. The previous experience dealing with support request via e-mail, telephone in person. Responsible to manage the customer queries and closure of the request with in SLA.
Key Duties & Responsibilities (in brief):
Willing to work on 24/7 support in rotational shift basis.
Ability to understand the logic flow of programming in the Application.
Excellent written and spoken English.
Excellent analytical and problem-solving skills
Flexible to work with other team members.
Communicating the closure of ticket with detailed information.
Communicating the timeline to client, when there is effort required.
After initial analyse from the support ticket, if required resource to have discussion with client to understand their queries in person.
Daily support ticket status review.
Adhere to committed SLA.
Regards,
HR Team
Employement Category:
Employement Type: Full timeIndustry: Pharma / Biotech
Role Category: Statistics / Analytics
Functional Area: Not Applicable
Role/Responsibilies: Product Support Analyst
Contact Details:
Company: Acura SolutionsLocation(s): Chennai
Acura solutions
Leading recruitment firm with forte in BFSI sector. Acura solutions is a recruitment firm that specialises in banking recruitments. We love recuitments, and we are looking for banking PROFFESIONALS and EX-PROFFESIONALS with a PASSION to be successful in life by working full time with us. We wil...
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