Senior Officer - Customer Advisory
- Alpha One Management
- 0 to 2 Yrs
- Pune
- 4 years ago
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Job Description
Dear Candidate,Greetings of the day!
We are Hiring for,
PositionSeniorOfficer - CustomerAdvisory
Team Incumbent NA
Department Customer Advisory Team Function CAT Sales
Reporting to Branch Relationship Manager Band 5
Location NA Team size (D/I) NA
JOBSUMMARY
Direct customer service and sales to existing MLI customers through relationship building. Existing Customer database will be provided by
company (called the Book of Relations- BoR).
KEYRESPONSIBILITIES
Service through relationship management
Establishing and strengthening relationship with the allocated customer
base.
Ensure retention of customers in his/her allocated Book of Relations
(existing customer database).
Act as single point of contact for customers for any customer
query/complaint.
Identify financial goals of customers and providing financial planning
assistance.
Competition Analysis for giving professional advice to customer
Fix self appointments everyday from the given customer database as per the
campaign
Sales
Focus on cross-sell && up-sell opportunity in allocated customers.
Ensure successful completion of licensing as per MLI standards
Measures of Success
TAT adherence for updating System - CRM Next
Successful completion of cross-sell/up-sell Business Goals month on month
Collection of payment/premium from 91-180 days due policies
Complaint Resolution /Customer satisfaction
Achievement of Retention Targets.
45 unique customer meetings in a month
More than 90% attendance (of total working days)
Successfully score =80% in the Functional Trainings imparted
Key Relationships (Internal /External)
Internal
HR/Trainers/Supervisors/Peers
External- Customers
Key competencies/skills required
Process && Result orientation
Customer centricity & relationship building
Basic Computer Knowledge.
Good communication skills- English and regional language
Desired qualification and experience
0 1.5 years in sales of Insurance/ Mutual Fund/ CASA/ Investments/ Loans/ Real Estate.
Age Bracket: 20-25 years
Must own a conveyance
Good communication skills
Regards,
HR Team
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial Services
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Senior Officer - Customer Advisory
Contact Details:
Company: Alpha One ManagementLocation(s): Pune
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