QA Opening at ggn
Job Description
Audit calls, emails, chats etc.
To conduct regular Feedback sessions for Agents.
To conduct calibration sessions with operations and training team.
Generating daily, weekly monthly Quality Reports.
Assistance for continual improvement
Providing trainings to agents on quality parameters, KRA's and expectations.
Discuss and explain the errors and quality issues with the team and provide guidance for improvement.
Desired Candidate Skills
Excellent English proficiency with very good comprehension and writing skills.
Excellent Internet Research Computer skills.
Excellent analytical skills.
Minimum 2 years Experience in a BPO / KPO (voice).
No. of working days: 6 Days
Interested candidates can share their resume on be*************h@te************e.com
Keyskills: QA excellent communication quality analyst BPO Analytical Skills Quality Analysis Operations