Technical Support Manager @ Standard Chartered

Job Description

About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities:

• Understand SRE Model and Collectively Help to drive the SRE agenda of the Group
• Analyse issues reported by users and provide solutions/clarification
• Provide system improvement plans for repeated issues to improve application stability.
• Perform production support activities by providing issue analysis and resolution within the specified SLA, depending on the severity of the issue.
• Work with vendor and Fix product defects.
• Manage the Remedy/Ticket and keep the latest information in the system
• Provide support during *@* & Medium priority and during DR drill
• To build relationship & network with stakeholders within & outside the immediate team
• Ensure customer satisfaction through improved service and quality
• Do testing and implementation for periodic BAU fix release
• Must be strong in technical
• Hands on with Unix scripting, SQL,PL/SQL
• Knowledge on ODI ,EDQ is an added advantage
• Knowledge on Oracle Mantas/BAE Detica is an added advantage
• Should be flexible in timing

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . ,

Employement Category:

Employement Type: Full time
Industry: Banking / Financial Services
Role Category: Network / System Administration
Functional Area: Not Applicable
Role/Responsibilies: Technical Support Manager

Contact Details:

Company: Standard Chartered
Location(s): Chennai

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