Customer Support Representative, Customer Service Representative @ SwapEazy Online

Home > Customer Service Executive (Non-voice)

Customer Support Representative, Customer Service Representative

SwapEazy Online
2 - 7 Years
Mumbai
5 years ago
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Job Description

Manage large amounts of incoming calls, emails & Live Chats
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Resolving product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Co-ordination with Logistics supplier and updating system as needed
Preparing product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.

Employement Category:

Employement Type: Full time
Industry: Internet
Functional Area: Customer Service
Role Category: Customer Service Executive (Non-voice)
Role/Responsibilies: Customer Support Representative, Customer Service Representative

Contact Details:

Company: SwapEazy Online
Location(s): Mumbai

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Keyskills: Quality focus Problem Solving Documentation Skills Phone contact handling skills Active Listening Resolving conflic Analyzing Information Multi-tasking Communication Skills Presentation Skills Time Management Skills

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₹ 180000 - 220000 IN

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

SwapEazy Online

SwapEazy is the parent company of an early stage e-commerce start-up

Customer Support Representative, Customer Service Representative @ SwapEazy Online

Home > Customer Service Executive (Non-voice)