Customer Service Representative |US Client |
- Mynd Solutions
- 1 to 2 Yrs
- Other Haryana
- 5 years ago
- Email to a friend
- Report this job
Job Description
Designation : Customer Service Representative
Location : Manesar
Client: Agilent Technologies On Mynd solution payroll
Share your CV at "aa**********i@my****l.com"
This position is for Night Shift (50%) + Afternoon Shift (50%)
Contract Duration : 7-9 Months (
Free cab facility (to Dwarka, gurgaon, mehruali,sultanpur, Ghittorni, Mahipalpur, AF Rajokri, Rajorkri, Manesar and other near by location in Gurgaon and chattarpur(Saturday & Sunday's are fixed off)
Once the service is delivered to the customer you will take care of closure of these service orders in accordance to Agilent policies and processes. You ensure proper approvals for any non-standard or specially negotiated terms and conditions, and ensure supporting document is in order.
Responsible for interfacing with customers, sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to internal customers and Agilent trade customers in areas such as product order fulfillment processes, customer service requests, product changes or returns, application assistance, accounts receivable collections, contract issues/administration or lease administration.
Evaluates customer service assignments and determines actions required. Customer service tasks involve analysis and new/customized approaches. Solves complex administrative and technical problems requiring breadth/depth of customer service knowledge.
The Customer Service Coordinator is a key role who will interface with customers and be an active player with our pre- and post-sales reps, engineers and other representatives to handle a variety of pre and post-sales functions. Some of the minimum skills required are below:
- Positive attitude to delight customers, above and beyond the call of duty
- Able to clearly articulate messages to a variety of audiences
- Able to establish and maintain strong relationships
- Time management in fast paced environment
- Organizational skills to maximize productivity
- Adapts to customer situation & different personalities
- Work is accurate and with eye for detail
- Is always seeking to improve the job and provides solution-oriented feedback
- Demonstrates business judgment by knowing when to work independently and when to collaborate
- Ability to solve complex issues that are in the best interest of the customer and the company
- Positively manage stress that is typical in a customer service environment
- Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus)
- Knowledge of SAP is preferred
- Minimum of 1-3 years' experience for entry to this level.
- Open to work in the night shift (9:00 PM to 5:30 AM)
- Location for this position is Gurgaon/ Manesar. Candidate should be open towards working at Manesar site
.
,
Employement Category:
Employement Type: Full timeIndustry: Management Consulting / StrategyRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Customer Service Representative |US Client |Contact Details:
Company: Mynd SolutionsLocation(s): Other Haryana
Mynd Solutions
Company ProfileMynd Integrated Solutions Private LimitedMynd Solutions is a leading global service provider in business process and technology management, offering broad spectrum of services in Finance and Accounting (FAO), Human Resource Outsourcing (HRO), Information Technology (IT) and Consulti...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in