Walk-in for Customer Service- Voice on 16th
- Wipro Hr Services
- 0 - 2 yrs
- Noida, Gurugram
- 5 years ago
- Email to a friend
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Desired Candidate Profile
We are looking for smart professionals with a great attitude to make every single client interaction delightful.
Your Impact as a Customer Care Specialist
- Customer Service through calls, Chats & emails
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements
Graduates in B.Com, B.A,BCA, BBA,BHM, BSc (Except B.Sc. IT, B.Sc. Stats, Maths Hons & Eco Hons)
(No Full time MBA) No MCA.B Tech, BE, B Ed
(No Full time MBA) No MCA.B Tech, BE, B Ed
You bring knowledge & expertise
- Required Experience
- Experience 0- 2 yrs.
- Excellent communication skills
- Should be flexible to work in rotational shifts
- Proficient in computer usage and Basic knowledge on MS Office
- Defined career roadmap which offers growth opportunities
- Performance based incentive program**
- Investment in talent development and skills enhancement
- Work life balance with 5 day work week
- Collaborative environment with best in class professionals
- Focus on colleague engagement and ***@wo*k
Education:
UG: Any Graduate - Any Specialization
PG: Post Graduation Not Required
Contact Details:
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