Team Leader - Kolkata - Gizmosupport - 2 to 5

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Team Leader - Kolkata - Gizmosupport - 2 to 5

Gizmosupport
2 - 5 years
Kolkata
4 years ago
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Job Description

Job description

Leading and developing a team of CSAs; responsible for the overall performance management
Coordination and evaluation of the team as per defined process
Do floor walk to support team members during shift during peaks
Manage critical operational processes, with SLA responsibility
Drive quality and customer experience in the process
Work closely with Operations manager to meet operational targets
Identify customer impacting issues and implement solutions and process improvements to increase customer satisfaction rate.
Coaching and mentoring of team members and devise an action plan to groom them into future managers
Ensure compliance and security measures including IT Security are adhered to
Real time queue management to manage the customer requirements

Desired Candidate Profile:

Must have prior BPO Experience.
Graduate in any discipline
Min 2 years overall work experience (Preferred customer services experience), should have minimum 6 months experience working as Team Leader or equivalent role
Should be comfortable working in any shift
Must be fluent in English communication written skills
Computer Savvy and proficient in relevant computer applications
24*7 and Rotational shift environment Male candidates should be open for night shift

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Other Doctorate

Contact Details:

Company: Gizmosupport
Location(s): Kolkata

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Keyskills: BPO Operations management Performance management IT security Action plan Customer satisfaction HTML Customer experience Management Operations

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Gizmosupport

Gizmosupport

Team Leader - Kolkata - Gizmosupport - 2 to 5

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